Quineshia Lewis
customer service representative
Georgetown
Summary
Marketing and customer service expert skilled at driving home theater sales with demonstrated record of success over [Number]+ years of experience. Reliable and enthusiastic with significant background selling diverse brands, models and types of equipment to meet customer needs. Effective [Job TItle] bringing solid background of [Number]+ years of experience catering to clients in retail environments. Confident and smart with terrific people, time management and marketing skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Home Depot Associate
The Home Depot
07.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sales Associate
Waffle House
11.2015 - 04.2018
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Receptionist
Tulane Avenue
10.2013 - 01.2015
- Handel phone calls from people calling in sick
- Route calls to specific people
- Take and relay messages
- Gather people and insurance information
- Answer inquiries about company
- Completing a large number of small tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
WHATABURGER
Fried Station, WHATABURGER, TX
11.2012 - 03.2013
- Chopping vegetables
- Preparing salads
- Preparing entrees
- Completing a large number of small tasks
- Ensuring that leftover food is stored properly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
Safelite Auto Glass Contact Center
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Met customer call guidelines for service levels, handle time and productivity.
Waitress
Pier 424 Seafood Market
04.2019 - 04.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Prepared specialty desserts for customers for special occasions.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Education
GED -
FALLS CAREER
Marble Falls, TX05.2013
Skills
- Employment & labor law
- Writing Skills
- Serving Experience
- Host/Hostess
- Additional Information
- Key Competences
- Speaking
- Writing
- Mathematics
- Cash Register Operations
- Customer Relations
- Call Control
- Microsoft Office
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
SEWING
I take different pieces from other outfits and sew them into something new of my own taste . Also make my own headbands.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Customer Service Representative
Safelite Auto Glass Contact Center
01.2023 - Current
Home Depot Associate
The Home Depot
07.2020 - 12.2022
Waitress
Pier 424 Seafood Market
04.2019 - 04.2020
Sales Associate
Waffle House
11.2015 - 04.2018
Receptionist
Tulane Avenue
10.2013 - 01.2015
WHATABURGER
Fried Station, WHATABURGER, TX
11.2012 - 03.2013
GED -
FALLS CAREER
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