Quinette Smith-Vinson
Petersburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Document Processor
Randstad
05.2023 - 11.2023
- Worked with multiple, systems such as SharePoint, Spreadsheets, PowerPoint, Excel, and Salesforce.
- Maintained confidentiality and provide secure access to documents as required
- Followed document control procedure in transmitting and receiving documents
- Optimized document control productivity, efficiency and service quality across departments
- Reviewed and edited documents for accuracy, consistency, and compliance
- Searched electronic sources, such as databases, and repositories and manual sources for information
- Expertly handled data entry and administrative tasks related to document control.
- processed 18 documents per hour
Service Center Representative
Sedgwick
02.2022 - 05.2023
- Intake new medical leave claims Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Met customer call guidelines for service levels, handle time and productivity
- Documented and detailed calls and complaints using call center's CRM database
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Answer 50 calls daily
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer service
Goodwill
11.2020 - 03.2022
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Restocked and organized merchandise in front lanes
- Set up new sales displays each week with fresh merchandise
- Greeted customers entering store and responded promptly to customer needs.
Associate
Perdue Farms
08.2016 - 09.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
- Operated RF scanners to track merchandise and verify contents of containers
- Amry lodging
- Custodian
Custodial Worker
Army Lodging
02.2013 - 09.2015
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces
- Changed bed linens and collected soiled linens for cleaning
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Education
Diploma -
Petersburg High School
Petersburg, VA2010
Skills
- Top Skills
- Data Entry
- Multitasking
- Customer Contact
- Customer service representative
- Petersburg, Virginia, United States
Timeline
Document Processor
Randstad
05.2023 - 11.2023
Service Center Representative
Sedgwick
02.2022 - 05.2023
Customer service
Goodwill
11.2020 - 03.2022
Associate
Perdue Farms
08.2016 - 09.2020
Custodial Worker
Army Lodging
02.2013 - 09.2015
Diploma -
Petersburg High School
Similar Profiles
Dezerae LittleDezerae Little
Tier 2 Benefits Specialist at RandstadTier 2 Benefits Specialist at Randstad
Christie StrazzellaChristie Strazzella
Client Success for Vanguard at RandstadClient Success for Vanguard at Randstad
Mahek AnandMahek Anand
Senior Recruitment Consultant at RandstadSenior Recruitment Consultant at Randstad
Maria Bautista SanchezMaria Bautista Sanchez
Packer at RandstadPacker at Randstad
Rickey StithRickey Stith
Material Handler at Georgia Pacific CenterMaterial Handler at Georgia Pacific Center