Taylor McCoy
Pennsville,NJ
Overview
11
11
years of professional experience
Work History
Document Processor
Citigroup Inc
Newark, MD
01.2026 - Current
- Processed and validated high volumes of documents for compliance with regulatory standards.
- Implemented quality control measures to enhance document accuracy and reduce processing errors.
- Coordinated with cross-functional teams to streamline document workflows and improve efficiency.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
Independent Entrepreneur and Artist
Self Employed
09.2022 - Current
- Developing unique artistic concepts and styles to produce visually captivating pieces
- Creating and executing original artwork in various mediums, including animation, digital mediums, and others
- Collaborating with clients to understand their vision and requirements for commissioned work
- Managing multiple projects simultaneously while adhering to strict deadlines
- Utilizing a wide range of adaptation and artistic techniques to create the most satisfying product
- Adapting artistic styles based on client preferences or project requirements
- Collaborating with other artists on joint projects or group exhibitions
- Promoting artwork through online platforms, social media channels, or personal websites/blogs
- Providing guidance and mentorship to aspiring creators through workshops or classes
- Negotiating pricing agreements with clients based on factors such as size, complexity, materials used, time constraints, etc
- Managing finances related to art production including budgeting for supplies/materials
- Implementing effective marketing strategies that resulted in increased visibility of artwork
- Designing promotional materials such as brochures and catalogs to better showcase portfolios of myself and clients
- Incorporating feedback from clients/critics into the creative process resulting in improved final products
- Maintaining accurate records/documentation of all completed artworks including photographs/descriptions/details
Sales Associate
Walmart
Pennsville, NJ
01.2022 - 09.2022
- Help customers navigate the store while giving them a pleasant shopping experience
- Cashier services. I would calculate expenses and provide accurate change
- Clean up and arrange the storefront area by the registers
- Restocking inventory
- Aid around the store and maintain a clean and safe environment.
- I resigned from Walmart to launch my own business mentioned above.
Sales Administrator
Olive & Cocoa
Salt Lake City, UT
11.2021 - 12.2021
- Help the company organize orders made by big companies during the holidays
- Communicate with customer service to ensure high quality and satisfactory results
- Communicate with the warehouse to ensure large orders are completed
- Communicate with customers and engage with customer profiles
- Resolve monetary disputes and payment complications
- Organize sales data and chart sales activity within the company to monitor holiday revenue
- Aid around the office in any way that was needed of me
- This job was a seasonal job.
Library Assistant
Campbell Library
Glassboro, NJ
09.2019 - 05.2020
- Help students find books or documents that they need for their studies
- Aid students in research and writing papers
- Provide customer service both over phone and in person to students and teachers
- Organize study rooms for teachers and students during on campus hours
- Help students with computers, printers, copiers, and scanners, as well as provide other technological advice
- Initiate book returns and book renewals
- Provide guidance for resources and educational documentation, as well as aid students in their academic requirements
- Maintain an electronic record of all books returns and renewals that happened on any given day
- Ensure that the library was closed securely and safely at the end of the day
- Return books to their proper places on the shelves and maintain a tidy and safe library environment
- Maintain a happy, friendly, and open work environment for my fellow librarians and library assistant.
- Unfortunately, it is due to COVID-19 that the library had to close its doors for a period.
Sales Associate
Bath & Body Works
Cherry Hill, NJ
09.2019 - 12.2019
- Proper packaging of purchases made by the customer and providing a welcome end shopping experience
- Provide a warm and friendly atmosphere for the store and to shoppers coming in for the holidays
- Aid in helping customers find what they need and selecting the perfect gifts for their friends and family
- Answering phone calls and placing mobile orders with enthusiasm and friendliness
- Cleaning up store- broken glass or spilled product when required
- Maintaining damage logs and keeping track of inventory shipments
- Maintaining proper safety protocols to ensure that the minimal number of accidents occurred
- Helping people with their Christmas shopping to ensure that their holidays went smoothly
- This was seasonal employment
Sales Associate
Dollar General
Pennsville, NJ
06.2018 - 09.2018
- Maintaining exemplary customer service while aiding shoppers with their daily grocery needs
- Exercising an extensive knowledge on EBT and Food Stamps and helping people find the best deals
- Stocking and restocking shelves and maintaining store safety
- Cleaning and maintaining safety, health, and cleanliness before and after the store opened
- Answering phone calls and helping with mobile orders and questions
- Protecting people's misplaced items to ensure they are not stolen when left behind at the store
- Initiating and completing refunds when applicable additional
- I resigned due to starting college at Rowan University in Glassboro NJ
Cashier/Customer Service
Pats Pizzeria
Pennsville, NJ
01.2018 - 05.2018
- Maintaining exemplary customer service
- Preparation of the food and packaging of food to serve to customers
- Cleaning and ensuring that the pizzeria remained up to FDA standards
- Answering phone calls and taking orders as well as helping customers resolve any issues
- Maintaining an open and friendly work environment for my fellow co-workers
- Aiding in the tracking of goods and sales within the restaurant
- I chose to work for Dollar General for better wages and hours.
Customer Service
Beacon Auto & Truck Collision Center
Pennsauken, NJ
06.2015 - 06.2016
- Maintain a clean, healthy, friendly, and safe work environment
- Sort and manage important documents relating to people's cases and insurance claims
- Communicate with insurance companies to ensure proper care of our clients
- Speak with people who came in and help them in any way I can
- Answer calls with a smile and a receptive attitude
- Ensure that every customer who worked with us left satisfied with their cars looking as good as new.
- This business has since been purchased by another company and has since closed.
Education
College Degree - Technical Writing
Rowan University
Glassboro, NJ01-2021
High school diploma - undefined
Triton Regional High School
Runnemede, NJ06-2018
Skills
- Proofreading
- French (5 years)
- Writing skills
- Phone Communication
- Research
- Technical Writing
- English
- Social Media Management
- Communication Skills
- Math
- Japanese (2 years)
- Computer Literacy
- Data Analysis
- Microsoft office
- Document review
- Workflow management
- Typing speed
- Information management
- Confidentiality
- Data accuracy
- Standard operating procedures
- Quality management
- Social media management
- Cultural development
- Customer service
- Relationship building
- Business development
- Sales strategies
- Direct sales
- Budget development
- Financial management
- Customer retention
- Customer service management
- Administrative support
- Telephone etiquette
Languages
Japanese – intermediate
French – Intermediate
AWARDS
People’s Choice Award, May 2018, I was voted by my fellow teachers and students for the People’s Choice Award, an award that show cased students who displayed remarkable attention to detail, problem solving skills, communication skills, and were all around described as having good character.
Timeline
Document Processor
Citigroup Inc
01.2026 - Current
Independent Entrepreneur and Artist
Self Employed
09.2022 - Current
Sales Associate
Walmart
01.2022 - 09.2022
Sales Administrator
Olive & Cocoa
11.2021 - 12.2021
Library Assistant
Campbell Library
09.2019 - 05.2020
Sales Associate
Bath & Body Works
09.2019 - 12.2019
Sales Associate
Dollar General
06.2018 - 09.2018
Cashier/Customer Service
Pats Pizzeria
01.2018 - 05.2018
Customer Service
Beacon Auto & Truck Collision Center
06.2015 - 06.2016
High school diploma - undefined
Triton Regional High School
College Degree - Technical Writing
Rowan University