Document Processor
K12
06.2022 - Current
Hi, I’m
Natasha Gilbert
Protection,KS
Summary
Adept Document Processor with a proven track record at K12, enhancing document management through meticulous review and efficient file conversion. Excelled in leadership, supervising up to 15 staff, and demonstrated exceptional time management and empathy in customer interactions. Skilled in Salesforce and UI Path, consistently exceeding processing quotas by leveraging advanced technical and interpersonal skills.
Able to follow all safety and security protocols looking after mental health patients and prisoners. Follows HIPPA guidelines.
Work History
K12
Document Processor
06.2022 - Current
Job overview
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
- Provide real time support to customers via chat by addressing inquiries related to document submissions, administrative processes, and improving overall user experience.
- Exceeding daily quota of documents processed.
- Using Salesforce to process documents and incoming chats.
- Using UI path to train AI to read document properly.
- Following strict school specific guidelines for each document.
- Supervised up to 15 processors as a temporary stand up supervisor during busy season, including coaching sessions and daily meetings.
INTRUST Bank Arena
Guest Service Representative
01.2022 - 05.2024
Job overview
- Assisted guests with variety of services and local attraction information.
- Scan tickets and gave appropriate wristbands when necessary.
- Helped customers with needs as necessary.
- Watching for security or safety issues continuously.
Pizza Hut
Pizza Delivery Driver
05.2021 - 01.2022
Job overview
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Consistent accurate cash handling and deposits.
- Washed dishes as necessary.
- Took orders via phone as necessary.
Education
Jewel High School, Jewell, KS
High School Diploma
Skills
- Document Review
- Proofreading
- File conversion
- Document Scanning
- Sales force
- Ui path
- Following strict guidelines with low to no error rate
- Conflict resolution
- Following safety and security protocols
- Excellent teamwork
- Active listening
- Empathy
- Time management
- Kind and efficient leader
- Efficient in Microsoft and Apple programs
- Type up to 65 word per minute
- Ability to work independently
Accomplishments
“The Death of Jacob Track” - published novel in 2016
Timeline
Guest Service Representative
INTRUST Bank Arena
01.2022 - 05.2024
Pizza Delivery Driver
Pizza Hut
05.2021 - 01.2022
Jewel High School
High School Diploma
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