Alejandro Munoz
El Paso,TX
Summary
Veteran Document Processor with a proven track record at TriumphPay, enhancing indexing services and streamlining document workflows. Excelled in document processing, harboring teamwork, training superiors and fostering client relationships. Achieved significant productivity improvements, demonstrating exceptional document management and interpersonal skills. Has gained a deeper understanding of factor processing and continues to help in the improvements for better service in an ever changing industry.
Overview
9
9
years of professional experience
Work History
Document Processor
TriumphPay
06.2020 - Current
- Started with the initial indexing program group and has been involved with the shaping of our indexing service since.
- Has been involved in the majority of indexing demos and has helped maintain a synergetic relationship with clients by tending to questions and concerns.
- Trained the majority of indexing group including superiors
- Continues work with sales and development to hone in productivity within our different User Interfaces in Triumphpay Audit
- Continues to work with processing team in helping create a positive work environment and provide general support in all aspects
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Handled escalated customer concerns with professionalism and diplomacy, often resolving issues satisfactorily without further intervention from higherups.
- Accurately processes a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Assists with document troubleshooting and recovery of corrupt documents and files.
- Constantly tends to questions and training within indexing
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Volunteered to help with special projects of varying degrees of complexity.
Eroom Processor
Triumph Bancorp
06.2016 - 06.2020
- Processed at a very high rate with minimal to no errors
- Trained most of the processing team including superiors
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Made sure that products were produced on time and are of good quality.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Developed expertise in various processing systems for increased efficiency and accuracy.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
Education
No Degree - Marketing/Professional Golf Management
New Mexico State University
Las Cruces, NMHigh School Diploma -
Franklin High School
El Paso, TX06-2011
Skills
- Adobe acrobat
- Microsoft office
- Document review
- Workflow management
- Document classification
- Typing speed
- Information management
- Tracking document flow
- Data accuracy
- Process auditing
- Teamwork
First Honorable Mention in TFIN Champion History (11/2024)
I was deemed the first ever Honorable Mention for TFIN Champion 11/2024. I was recognized for being committed to TFIN's core values, my collaborative spirit, and willingness to embrace new ideas and improve processes, while ensuing fairness and inclusion at the forefront of every decision.
Languages
Spanish
Native or Bilingual
Timeline
Document Processor
TriumphPay
06.2020 - Current
Eroom Processor
Triumph Bancorp
06.2016 - 06.2020
No Degree - Marketing/Professional Golf Management
New Mexico State University
High School Diploma -
Franklin High School