Quinette Smith-vinson
Petersburg,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sedgwick Claims Management
02.2022 - Current
- Intake new medical leave claims
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Documented and detailed calls and complaints using call center's CRM database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Managed over 50 calls per day
Customer Service Associate
Goodwill
11.2020 - 02.2022
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Restocked and organized merchandise in front lanes.
- Set up new sales displays each week with fresh merchandise.
- Greeted customers entering store and responded promptly to customer needs.
Warehouse Associate
Perdue
08.2016 - 10.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated RF scanners to track merchandise and verify contents of containers.
Custodial Worker
Army Lodging
02.2013 - 10.2015
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
Education
High School Diploma -
Petersburg High School
Petersburg, VASkills
- Microsoft Excel
- Time Management
- Strong communication
- Email Etiquette
- Inbound and Outbound Calling
- Understanding Customer Needs
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Customer Service
Timeline
Customer Service Representative
Sedgwick Claims Management
02.2022 - Current
Customer Service Associate
Goodwill
11.2020 - 02.2022
Warehouse Associate
Perdue
08.2016 - 10.2020
Custodial Worker
Army Lodging
02.2013 - 10.2015
High School Diploma -
Petersburg High School
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