Quinlan Hagan
Auntie Anne's Pretzels
Mattawan,MI
4
years of professional experience
Results-driven Store Manager with a proven history of enhancing customer satisfaction through effective problem-solving and training. Skilled in strategic planning and multitasking, consistently achieving operational efficiency.
Work History
Store Manager
3 Years 10 Months- Supervised daily operations ensuring optimal staff performance and customer satisfaction.
- Developed and implemented training programs enhancing employee skills and retention rates.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Analyzed sales data to identify trends, driving targeted marketing initiatives to boost revenue.
- Cultivated a positive work environment fostering teamwork and motivation among staff members.
- Managed scheduling efficiently to optimize labor costs while meeting customer demand during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Front Line Associate
3 Months- Provided exceptional customer service to enhance member satisfaction and loyalty.
- Assisted with inventory management, ensuring accurate stock levels and organization.
- Operated cash register efficiently, processing transactions swiftly and accurately.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Trained new associates on operational procedures and customer engagement techniques.
- Participated in team meetings to share feedback and improve store operations collaboratively.
- Fostered a positive and welcoming atmosphere for customers through friendly interactions and efficient service at the front line.
- Handled returns and exchanges efficiently, adhering to company guidelines while maintaining customer satisfaction.
- Balanced registers daily with minimal discrepancies, demonstrating strong financial accountability skills.
Manager
4 Months- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored team members on pizza preparation techniques and operational standards.
- Implemented inventory management processes to reduce waste and streamline supply ordering.
- Analyzed customer feedback to enhance menu offerings and improve overall dining experience.
- Coordinated staff schedules to maintain adequate coverage during peak hours and special events.
- Developed training materials to onboard new employees effectively, fostering a collaborative work environment.
- Monitored compliance with health and safety regulations, ensuring adherence at all times.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma
- Honor Roll [High School 2017-2021]
- Completed AP course in [Environmental Science]
- [3.5] GPA
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Delegating work
Strategic planning
Bank deposit procedures
Accurate money handling
Customer response
Strategic thinker
Documentation and reporting
Opening and closing procedures
Cash management
Languages
American Sign Language
Limited Working
Timeline
Store Manager
Auntie Anne's Pretzels
08.2022 - CurrentRead More
Front Line Associate
Sam's Club
06.2022 - 09.2022Read More
Manager
Blaze Pizza
02.2022 - 06.2022Read More
Mattawan High School
High School Diploma
Read More