Quinn Devlin
Decatur,IL
Summary
Results-oriented professional with expertise in customer service, facility operations, and management. Delivers exceptional customer experiences in high-pressure environments. Proactively solves problems and drives operational improvements to enhance team success and organizational performance.
Overview
22
22
years of professional experience
Work History
Operations Coordinator
FedEx
Decatur, IL
11.2022 - Current
- Coordinated timely linehaul dispatch by partnering with operations supervisors, business contacts, and drivers to identify and resolve issues for on-time dispatch.
- Monitor station results and communicate issues with BC/AOs escalating to station management as needed to ensure customer expectations are being met.
- Ensure excellent customer service by quickly responding to and resolving customer service issues through early identification of potential issues and daily follow up with BCs.
- Ensure service provider vehicles meet safety and regulatory standards through quarterly vehicle inspections, maintaining vehicle files, and conducting FCSA testing to ensure all FedEx and DOT standards are upheld.
- Maintain knowledge of additional station roles to be able to assist in other areas as needed such as outbound sort operations, quality assurance, and linehaul equipment management.
Pool manager
Saint Charles Park District
05.2004 - 09.2011
- Managed and trained over 80 staff members including lifeguards, maintenance, front desk and facilities support.
- Ensured facility and staff always met Ellis pool safety standards by scheduling trainings and participating in regular audits.
- Maintained financial records, safety documentation, and regulatory documentation for the facility
- Maintained pool chemicals, equipment, health and safety requirements and general risk management as a certified Aquatic Facilities Operator
- Investigated and resolved customer service complaints to improve guest satisfaction.
Co-op coordinator
Taylorville Area Homeschool Cooperative
09.2020 - Current
- Maintain all financial and insurance documentation.
- Ensure all classes meet Illinois core educational standards.
- Evaluated facility resources to identify availability for class scheduling. and availability to successfully schedule classes.
- Collaborate with members and board of directors to determine and implement goals.
Co-op coordinator
Taylorville Area Homeschool Cooperative
09.2020 - Current
- Maintain all financial and insurance documentation.
- Ensure all classes meet Illinois core educational standards.
- Evaluated facility resources to identify availability for class scheduling. and availability to successfully schedule classes.
- Collaborate with members and board of directors to determine and implement goals.
Education
Bachelor of Arts -
Western Illinois University
Macomb, IL05-2013
Timeline
Operations Coordinator
FedEx
11.2022 - Current
Co-op coordinator
Taylorville Area Homeschool Cooperative
09.2020 - Current
Co-op coordinator
Taylorville Area Homeschool Cooperative
09.2020 - Current
Pool manager
Saint Charles Park District
05.2004 - 09.2011
Bachelor of Arts -
Western Illinois University