Quinn Downing
Arlington,VA
Summary
Upbeat Camp Counselor with dedication to providing fun, safe and engaging activities to Children. Leverages talent in problem solving and leadership skills to build rapport and lead by example. Excellent time management skills with aptitude for managing complex activity schedules.
Personable and dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
4
4
years of professional experience
Work History
Barista
La Coop Coffee
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Head Camp Counselor
Camp Kids Place
06.2024 - 08.2024
- Prioritized inclusivity within the camping community by designing accessible activities that catered to diverse abilities.
- Enhanced staff performance through ongoing training sessions focusing on best practices in counseling techniques, group dynamics, and crisis management.
- Facilitated growth in camper skills by providing individualized coaching and support in various recreational areas.
- Developed strong rapport with both campers and their families by maintaining open lines of communication throughout the summer season.
- Mentored counselors in their growth and relationships with campers.
Camp Counselor
Camp kids place
06.2020 - 08.2023
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Coordinated and led group activities for campers and counselors.
- Met with staff to discuss rules, regulations and work-related problems.
- Cultivated customer service and interaction skills through meeting with parents and discussing matters involving their children.
Customer Service Representative
Fit District Studios
02.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma -
Yorktown High
Arlington VA06-2023
Skills
- Parental Communication
- Positive Reinforcement
- Group Activity Implementation
- Emergency Response
- Peer Mentoring
- Activity Planning
- Child Supervision
- CPR
- Team Leadership
- Enforcing Rules
- Cash Handling
- Friendly and outgoing
Timeline
Head Camp Counselor
Camp Kids Place
06.2024 - 08.2024
Barista
La Coop Coffee
10.2023 - Current
Customer Service Representative
Fit District Studios
02.2023 - 06.2023
Camp Counselor
Camp kids place
06.2020 - 08.2023
High School Diploma -
Yorktown High
Similar Profiles
FERIEL BENOMARFERIEL BENOMAR
Conseillère En Insertion Professionnelle at La Coop Mijotée (Cantine solidaire)Conseillère En Insertion Professionnelle at La Coop Mijotée (Cantine solidaire)
Austyn SmithAustyn Smith
Barista at The Coffee CoopBarista at The Coffee Coop
Daniel De GlasDaniel De Glas
Apprentice Electrician at La Coop Electrical ContractorsApprentice Electrician at La Coop Electrical Contractors