MILA GONZALEZ
Portland
Summary
Dynamic hospitality and events professional with over 4 years of experience in high-volume service environments, including restaurants, private events, and member-based venues. Expertise in guest engagement and brand representation ensures the delivery of consistent, high-quality service in fast-paced settings. Recognized for professionalism, adaptability, and exceptional communication skills, with a proven track record in supporting live events, coordinating memorable guest experiences, and maintaining operational efficiency under pressure. Committed to enhancing customer satisfaction and fostering positive relationships with diverse clientele.
Overview
5
5
years of professional experience
Work History
Server
Phoenix, AZ
02.2021 - 10.2025
- Delivered attentive service in fast-paced restaurant and event environments
- Managed VIP reservations, private dining requests, and special accommodations
- Maintained strong guest relationships through consistent professionalism
- Balanced multiple responsibilities while maintaining service standards
- Supported event coordination and guest experience execution
Bartender
University of Arizona
Tucson, AZ
10.2024 - 05.2025
- Delivered consistent, high-quality service in a high-volume hospitality and event environment
- Engaged professionally with diverse guest populations to enhance customer experience
- Processed transactions accurately using POS systems and maintained cash handling integrity
- Collaborated with team members to ensure efficient service flow during peak periods
- Maintained cleanliness, compliance, and organization of service areas
- Resolved guest concerns promptly and professionally
Server / Barback
Gainey Ranch Golf Club
Scottsdale, AZ
01.2024 - 04.2024
- Supported front- and back-of-house operations during member events and peak service periods
- Assisted with event preparation, inventory management, and service readiness
- Provided attentive guest service in a formal hospitality environment
- Adapted quickly to shifting priorities in a structured, team-based setting
Marketing Graphic Designer
Marijuana Industry Trade Association
Tempe, AZ
04.2021 - 11.2022
- Designed branded marketing materials for events and campaigns
- Collaborated with teams to execute visual branding strategies
- Managed multiple projects with strict deadlines
- Supported promotional initiatives through design and content creation
Server
Santa Barbara Catering Company
Phoenix, AZ
04.2021 - 09.2022
- Executed food and beverage service for private and corporate events
- Collaborated with event and kitchen teams to ensure smooth operations
- Assisted with guest requests and on-site adjustments
- Maintained professionalism in high-pressure environments
Server & Kitchen Support
The Farm at South Mountain
Phoenix, AZ
03.2021 - 09.2022
- Supported front- and back-of-house operations
- Maintained service quality during peak periods
- Assisted with workflow coordination and cleanliness standards
- Contributed to overall team efficiency
Education
Cosmetology Program
Aveda Institute of Tucson
Tucson, AZSkills
- Live Event & Brand Representation
- Customer Service & Guest Engagement
- Hospitality & Food Service Operations
- Team Collaboration & Communication
- High-Volume Environment Performance
- Cash Handling & POS Systems
- Event Setup, Execution & Breakdown Support
- Problem Solving & Conflict Resolution
- Inventory & Operational Organization
- Professional Communication
Timeline
Bartender
University of Arizona
10.2024 - 05.2025
Server / Barback
Gainey Ranch Golf Club
01.2024 - 04.2024
Marketing Graphic Designer
Marijuana Industry Trade Association
04.2021 - 11.2022
Server
Santa Barbara Catering Company
04.2021 - 09.2022
Server & Kitchen Support
The Farm at South Mountain
03.2021 - 09.2022
Server
02.2021 - 10.2025
Cosmetology Program
Aveda Institute of Tucson