Quinn Heydenfeldt

• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of financial documentation.
• Responding to correspondence to facilitate communication.
• Oversaw the wellbeing of all entrusted dogs in a safe and timely manner.

• Created and executed engaging and age-appropriate summer camp programs for 3rd-7th-grade students.
• Led and supervised 15 campers, providing guidance and mentorship, and promoting personal growth and team building.
• Coordinated logistics, including scheduling, transportation, and activity planning, ensuring a smooth and well-organized camp experience.

Training Program Development/Instruction:

• Share my passion for the sport of rowing with young athletes ages 12-18.
• Design and implement comprehensive rowing training programs for athletes of varying skill levels.
• Provide hands-on instruction in rowing techniques, boat handling, and racing strategies.
• Identify and nurture the potential of individual athletes, providing guidance for their long-term development in the sport.

Facility Maintenance:

• Perform routine maintenance tasks to keep the boathouse, docks, and equipment in good condition.
• Conduct inspections to identify and address any repairs or safety concerns.
• Assist with the proper storage, maintenance, and repair of rowing equipment, including shells, oars, launches, and rowing machines.
  
  

Front Desk Management:

• Greet and welcome visitors, residents, and family members in a friendly and professional manner.
• Answer and direct incoming phone calls promptly and courteously.
• Manage the front desk area, ensuring a clean and organized reception space.

Administrative Support:

• Provide administrative support to the facility staff and management.
• Schedule appointments, coordinate meetings, and manage calendars for key personnel.
• Maintain and update resident and visitor logs as required.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Information and Assistance:

• Act as a primary point of contact for inquiries from residents, family members, and visitors.
• Maintain effective communication with various departments within the facility.
• Demonstrate a high level of customer service and professionalism at all times.
• Handle inquiries and complaints with empathy, aiming for satisfactory resolutions.

Record Keeping and Emergency Response:

• Follow established protocols in the event of emergencies and assist in coordinating responses.
• Maintain updated emergency contact information for residents and visitors.

Child-Centric Instruction:

• Design and implement age-appropriate swim lesson plans for children ranging from 2 to 12 years old.
• Provide personalized attention and adapt teaching methods to suit the learning styles of individual children.
• Offer constructive feedback to help swimmers improve their skills.
• Foster a positive and engaging learning environment to promote water safety and confidence.

Water Safety Education:

• Emphasize and teach fundamental water safety rules and practices to children.
• Ensure that swimmers are aware of pool rules and emergency procedures.
• Recognized danger and reacted calmly to mitigate risk.

Communication with Parents:

• Communicate regularly with parents regarding their child's progress, achievements, and areas for improvement.
• Address any concerns or questions from parents in a timely and professional manner.