Quinn Knox

Lead Aquatic and Facility Manager - Springbank Aquatic Center

Lead Lifeguard Instructor

• Holds certifications as a StarGuard ELITE Instructor (2025-2027), StarGuard ELITE Lifeguard
  -Supervises all staff and management teams (lifeguards, concessions, admissions)
• Trains new and renewal lifeguards before and throughout the summer season
• Ensures the safety of all patrons, visitors, and staff
• Liaison to the company President
• Manages lifeguard, swim lessons, concessions, and admissions programs
• Leads facility to meet SGE standards and achieve 5-Star ratings
• Schedules all staff

• Earned StarGuard Elite Lifeguard certification and StarGuard Elite Aquatic Supervisor certification.
• Led rescue efforts during emergencies that resulted in no serious injuries or fatalities.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Trained and managed team of 150+ lifeguards and staff on pool safety and risk management protocols.
• Provided exceptional customer service to patrons, addressing questions and concerns promptly and professionally.
• Performed regular equipment checks on rescue gear and conducted pool maintenance, ensuring optimal readiness.
• Organized training events such as lifeguard classes and water safety in-services, increasing instructing abilities while improving lifeguards' training skills.
• Enhanced communication among lifeguard team members by implementing daily briefings and debriefings.
• Conducted ongoing evaluations of lifeguard performance, providing constructive feedback for continuous improvement.
• Collaborated with other facility staff members, including full-time staff, park attendants, front-end staff, and party hosts.
• Developed comprehensive training materials for new hires, ensuring consistent instruction among all team members.

• Certified American Red Cross Lifeguard (blended w/ StarGuard ELITE certification)
• Monitored pool activities to ensure safety and adherence to regulations.
• Collaborated with team members to maintain the cleanliness and organization of the pool area.
• Provided friendly customer service to guests and addressed concerns.