Quinn Martin
Santa Clarita,CA
Summary
Seasoned Store Manager with a robust background at Lowe's and Circuit City, excelling in customer service and store operations. Demonstrated expertise in training and mentoring teams to enhance customer satisfaction and drive sales. Achieved significant improvements in inventory and cash control, leveraging outstanding communication and problem-solving skills for superior store performance.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
32
32
years of professional experience
Work History
Store Manager
Lowe's
10.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Interacted well with customers to build connections and nurture relationships.
- Managers staff averaging 130 team members.
Store Manager
Lowe's
02.2018 - 10.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed staff of 200 team members during Pandemic.
Store Manager
Lowe's
02.2013 - 02.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Consisted of 5% sales increase year over year.
- Managed staff of 130 employees.
Assistant Manager
Lowe's
02.2008 - 02.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed staff of 200 team members.
Store Manager
Circuit City
10.1992 - 07.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Interacted well with customers to build connections and nurture relationships.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Opened new locations and closed stores towards the end.
- Managed team members at multiple locations 90 to 110.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Employee training
Timeline
Store Manager
Lowe's
10.2023 - Current
Store Manager
Lowe's
02.2018 - 10.2023
Store Manager
Lowe's
02.2013 - 02.2018
Assistant Manager
Lowe's
02.2008 - 02.2013
Store Manager
Circuit City
10.1992 - 07.2009
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