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Experienced IT Support professional with a background in Computing, Cybersecurity, and Statistics, passionate about helping users resolve technical issues and maintain smooth IT operations. Skilled in troubleshooting hardware, software, Microsoft 365, user account management, and basic networking issues, with a strong focus on delivering excellent customer support. A quick learner with strong problem-solving and communication skills.

Cisco and Microsoft Azure certified Help Desk Support with an ability to add value to dynamic, growth-oriented organizations that prioritize exceptional customer service and a positive work culture. Experienced in providing on-site technical support, troubleshooting hardware, software, and network issues, and performing system maintenance. Familiar with Microsoft 365 administration and gaining experience in managing applications and devices with Microsoft Intune. Adept at implementing technology-driven solutions that meet business needs, enhance processes, and improve operational efficiency by utilizing customer feedback, with strong attention to detail and a commitment to continuous improvement.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

 To obtain the great opportunity with a great company, I am efficient with various software applications and reporting capabilities, for asset management and Microsoft Office products like Word, Excel, PowerPoint, and Outlook, as well as five years' experience providing asset management and Tier 1 support. Which includes hardware procurement will be utilized in effectively maintaining database records of desktop computers, laptops, and printers, as well as organizing and categorizing IT assets. Focused Help Desk Analyst with 8 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. 

Quinn Mathewson

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Help Desk Support

Cybersecurity Internship

Associate of Applied Science - Computer Information Technology

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