Quinn Richards
Summary
Experienced professional with account management/sales operations with around 3 years of sales processing and customer relations within preexisting accounts. Skilled with leveraging processing systems such as Full Circle, SAP, and Power BI to streamline efficiency and optimize workflow. Committed to leveraging my sales experience, analytical background, and attention to detail to continue to grow into an Account Management, Inside Sales, or a role to grow analytical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Order Processor
Navien
11.2024 - Current
- Streamlined order processing using SAP, enhancing accuracy and efficiency.
- Implemented tracking system, resolving 92% of customer questions and issues.
- Foster strong client relationships, coordinating with sales and logistics teams to optimize order processing and enhance overall customer experience.
- Answering around 300-400 calls a week with wholesale accounts and customers answering technical problems with products, warranty related issues, and inquiries for purchase orders.
- Demonstrated a knowledge base of 150+ products and parts, to help with customer and company related issues.
- Trained new hires on phone system operations and SAP software to ensure smooth onboarding and efficient workflow.
- Processed 100+ orders a week from our wholesale accounts in the West Region, ensuring shipments are being sent out in a timely manner through various companies, and keeping a consistent line of communication during the process.
- Assisted our returns team in releasing 200+ credit memos to our customers accounts receivable teams.
Sales Operations Coordinator
UAG(Temporary Role)
11.2023 - 03.2024
- Meticulously managed sales data, ensuring accuracy in forecasting and reporting to
reach a sales goal of $80K, supported by strategic planning and resource allocation. - Updated and analyzed large data files containing sales records and company pricing.
- Managed sales data with precision, enhancing forecasting accuracy to around 80%, by
utilizing monthly/yearly sales data reports daily to ensure accuracy.
- Optimized order management and invoicing workflows, significantly reducing
processing times and errors. Implemented efficient tracking systems for returns and
exchanges.
- Accountable for inventory management for the 300+ products including setting up SKU’s
following SEO guidelines, always having available stock to fulfill customer orders, and
track production at our warehouse
Wholesale Representative
OluKai(Temporary Role)
05.2023 - 10.2023
- Efficiently tended to order processing for at-once, pre-book, and bulk orders, enhancing
efficiency and reducing errors in shipping and returns management.
- Gathered new account information from sales reps; preparation of new account set-up
and assisting in new account approval process filed, organized, updated customer
information, routing guides, shipping instructions and adding notes to system.
- Developed strong customer relationships and increased sales by providing exceptional
customer service.
- Improved revising and fulfilling orders through CRM for Sales Representatives by 66%.
Creator Hunter
Spring
05.2022 - 08.2022
- Researched influencers and creators from different cohorts to generate a daily
personalized outreach to 50+ users.
- Pioneered outreach strategies to connect high-profile social media influencers with
Spring's customizable merchandise platform, driving brand visibility.
- Bridged gap between creators and Spring's product team, facilitating tailored
merchandise solutions and enhancing user experience.
Service Associate
The Ritz Carlton
06.2021 - 08.2021
- Upheld exceptional guest experiences, fostering a welcoming atmosphere and
anticipating needs to exceed expectations at a luxury hotel.
- Provided food and beverage poolside and in-house restaurant and accommodation
assistance
- Used the Macros register system for sales.
Soccer Coach
California Football Academy
06.2013 - 06.2020
- Helped set up soccer drills, provide coaching points for children between 6-12 years old, and help develop a positive environment, taught life skills, teamwork, communication,
and respect. - Led workshops on sportsmanship and teamwork principles, promoting a positive team culture.
Education
Bachelor of Science - Business Administration
University of Redlands
Redlands, CA04-2023
Skills
- SAP
- Power BI
- Tableau
- Excel (Pivot Tables, XLOOKUP,
VLOOKUP) - Sales Order Processing
- Inventory Management
- Sales Forecasting
- Sales Reporting
- Team Building
- ArcGIS
- Critical Thinking
- Database Management
- G Suite
- Microsoft Office
- DOMO
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Sales Order Processor
Navien
11.2024 - Current
Sales Operations Coordinator
UAG(Temporary Role)
11.2023 - 03.2024
Wholesale Representative
OluKai(Temporary Role)
05.2023 - 10.2023
Creator Hunter
Spring
05.2022 - 08.2022
Service Associate
The Ritz Carlton
06.2021 - 08.2021
Soccer Coach
California Football Academy
06.2013 - 06.2020
Bachelor of Science - Business Administration
University of Redlands