Quinn Ross
Dallas,TX
Summary
Proven quality control expert with a strong background in electronics and customer service, notably at SMS InfoComm. Skilled in visual inspection and defect identification, I significantly improved product quality by implementing rigorous testing protocols. My collaborative approach and ability to train others have consistently enhanced team performance and customer satisfaction. Diligent QC with history of ensuring high-quality standards in motherboard production. Successfully identified and resolved issues, contributing to smooth production flow. Demonstrated analytical skills and attention to detail in quality assurance processes. Professional in electronics industry, prepared to maintain and enhance quality standards for motherboard production. Known for ensuring product integrity and reliability. Focused on team collaboration and adapting to changing requirements. Recognized for technical inspection skills and reliability. Quality assurance professional with strong expertise in final inspections and testing of electronic components. Known for ensuring high standards in product quality and reliability, with solid understanding of diagnostic tools and techniques. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in problem-solving, attention to detail, and maintaining rigorous quality control processes. Experienced with quality control processes for motherboard production. Utilizes keen inspection techniques to ensure flawless functionality. Track record of identifying and addressing quality issues efficiently. Resourceful professional eager to utilize analytical and problem-solving skills. Proficient in using testing equipment and software programs with keen eye for precision. Smart and committed to furnishing detailed reports. High-performing professional with extensive experience in industry. Skilled in testing, sorting and sampling products with working knowledge of safety codes. Reliable and efficient with equipment and software programs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Motherboard Final Quality Checker
SMS InfoComm
06.2024 - 09.2024
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Weighed products prior to shipment to confirm accuracy.
- Conducted root cause analyses for defects found during final checks, implementing corrective actions to prevent recurrence.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Updated quality control records and reports.
- Participated in regular audits, ensuring compliance with industry standards and regulations consistently upheld.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Operated and maintained testing equipment.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Repaired faults, reassembled products, and completed additional tests.
- Utilized quality control software to track and analyze product data.
Refurbish Technician
Gamestop Warehouse
02.2024 - 06.2024
- Reduced device failure rates through thorough diagnostic testing and root cause analysis.
- Achieved increased customer trust by delivering consistent quality repairs that met or exceeded expectations.
- Helped ensure quality control by conducting final inspections before returning devices to customers or storage.
- Continuously updated technical skills through ongoing professional development opportunities.
- Kept accurate records of refurbished devices, enabling effective inventory management and tracking.
- Collaborated with team members to share knowledge, troubleshoot complex issues, and improve overall performance.
- Efficiently managed time spent on each refurbishment task, balancing speed with attention to detail for optimal productivity.
- Maintained a clean and organized work environment, ensuring safety compliance and optimal productivity.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Safely and effectively handled wide range of cleaning products and solutions.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
Shift Lead
Freebirds World Burrito
04.2021 - 01.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained and mentored new employees to maximize team performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Crew Member
Salad And Go
10.2021 - 12.2021
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished serving stations with fresh food and cleaned up spills.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Brewed coffee and tea and changed out drink station syrups.
Forklift Operator
Traders Village Produce
06.2019 - 07.2020
- Transported goods between warehouse locations according to shipment and storage needs.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Education
High School Diploma -
Newman Smith High School
2335 N Josey Ln, Carrollton, TX 75006Skills
- Multimeter usage
- Visual Inspection
- Customer Focus
- Component identification
- Schematic reading
- Quality Control Expertise
- Electronics knowledge
- Statistical process control
- ESD precautions
- Defect Recognition
- Customer Service
- Defect Identification
- Quality Management Systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
- Documented and resolved Fails which led to Passes.
- Achieved KPI by completing 30 motherboards with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
- Food Safety Modernization Act Compliance Certificate – Association of Food and Drug Officials.
- Certified Quality Inspector (CQI) - American Society for Quality (ASQ).
Languages
Spanish
Limited Working
Timeline
Motherboard Final Quality Checker
SMS InfoComm
06.2024 - 09.2024
Refurbish Technician
Gamestop Warehouse
02.2024 - 06.2024
Crew Member
Salad And Go
10.2021 - 12.2021
Shift Lead
Freebirds World Burrito
04.2021 - 01.2023
Forklift Operator
Traders Village Produce
06.2019 - 07.2020
- Food Safety Modernization Act Compliance Certificate – Association of Food and Drug Officials.
- Certified Quality Inspector (CQI) - American Society for Quality (ASQ).
High School Diploma -
Newman Smith High School
Similar Profiles
Shrue PalsisShrue Palsis
WH RTV Clerk at SMS InfoCommWH RTV Clerk at SMS InfoComm
Jay ThadaJay Thada
Computer Repair Technician at SMS InfoComm corporationComputer Repair Technician at SMS InfoComm corporation
Folake Ojomo RamotaFolake Ojomo Ramota
Auditor at SMS InfoComm Corporation ,Auditor at SMS InfoComm Corporation ,