Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quinnlon Gaddis

Papillion,USA

Summary

Dynamic and results-driven professional with extensive experience in technical support and sales, notably at Toast. Proven expertise in troubleshooting and customer service, complemented by strong negotiation skills. Adept in network firewalls and cabling, consistently achieving high customer satisfaction and operational efficiency. Committed to delivering exceptional results in fast-paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Roofing Sales Consultant

MNRC Inc.
Omaha, NE
05.2024 - 12.2024
  • Filing the expected amount of monthly claims each month for the season.

Utility Locate Technician

USIC
Papillion, NE
05.2023 - 02.2024
  • Locate fiber and coax, and broadband

Customer Service/IT

Toast
Papillion, NE
09.2021 - 01.2023
  • Remotely worked from home troubleshooting pos systems for restaurant businesses, working with Salesforce and workday providing great customer service’s troubleshooting meraki routers, epson printers, tp-link switches.

Data Technician

Inter-Connect
Council Bluffs, IA
07.2020 - 09.2021
  • Provided technical support with fiber nodes and installation of Cisco equipment and troubleshooting firewalls ran short fiber jumpers and provided testing.

Construction Wireman

SACHS ELECTRIC
Council Bluffs, IA
01.2019 - 07.2020
  • Construction wireman, job details are. Running raceway of conduit. Pulling 750, 500 wire, installing cable trays, bending conduit 90 degrees, and offsets. Handy with power tools such as hammer drills, impacts, and bandsaws.

Installation Technician

Starvision
Gulfport, MS
02.2017 - 01.2019
  • I have my SCBA certification. Installed for local and out of town commercial contract work. Completed direct t.v installation at various locations such as hotels and casinos, military bases. Knowledge on how to put together a distribution system, knowledge on taps and splitters, coaxial sizes rg6 and rg11.

Installation Technician

Direct Tv
Middleburg Heights, OH
05.2016 - 12.2016
  • Completed 8 week Satellite Technician course, achieved my Satellite technician certification. My duties and description was to install satellite in the best possible location around the house, run cable, wall fish, hook up the satellite Gene boxes in requested locations, guide costumer on how to use their new equipment with great customer service.

Tech Support Specialist

Teleperformance Sprint Department
Shreveport, LA
08.2013 - 01.2016
  • Duties: Tech Support Agent Duties, Accomplishments and Related Skills: Provided customer service to clients in need of technical expertise. Trouble shooting and solving user issues with equipment. Was employed in the Sprint department.

Education

Associate of Applied Science - Cyber Security Pc repair

metro community college
Elkhorn, NE
06.2025

High School Diploma -

Wickliffe High School
Wickliffe, OH
01.2005

Skills

  • LAN
  • Negotiation
  • Outdoor work
  • Electrical Experience (1 year)
  • WAN
  • Network Firewalls
  • Troubleshooting
  • SaaS
  • Computer Networking
  • Construction
  • Handyman (5 years)
  • IP networking
  • Proficient in Microsoft Office, Communication, Ability to Work Under Pressure, Conflict Resolution, Time Management (9 years)
  • Forklift
  • Data center experience
  • Customer service
  • Salesforce
  • Cabling (2 years)
  • Customer support
  • Low Voltage (1 year)
  • Coax (3 years)
  • Social media marketing
  • Sales
  • Call center
  • Documentation review
  • Fiber splicing
  • Account management
  • CRM software
  • Marketing
  • Google Suite
  • Technical support
  • Problem solving
  • Time management
  • Networking techniques

Certification

  • SBCA Certification June 2016 to Present Undergone six weeks of classroom training for direct t.v earned an SCBA certification.
  • Life Insurance License
  • CompTIA A+
  • Driver's License
  • Life & Health Insurance License
  • Insurance Producer License
  • SBCA July 2016 Present still certified
  • Non-CDL Class C

Timeline

Roofing Sales Consultant

MNRC Inc.
05.2024 - 12.2024

Utility Locate Technician

USIC
05.2023 - 02.2024

Customer Service/IT

Toast
09.2021 - 01.2023

Data Technician

Inter-Connect
07.2020 - 09.2021

Construction Wireman

SACHS ELECTRIC
01.2019 - 07.2020

Installation Technician

Starvision
02.2017 - 01.2019

Installation Technician

Direct Tv
05.2016 - 12.2016

Tech Support Specialist

Teleperformance Sprint Department
08.2013 - 01.2016

Associate of Applied Science - Cyber Security Pc repair

metro community college

High School Diploma -

Wickliffe High School

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Quinnlon Gaddis