Quinnon Blankenship
Marietta,GA
Summary
Accomplished Field Manager at Five Star Bath Solutions of Marietta, recognized as Ambassador of the Year 2022. Expert in project coordination and customer service, enhancing workflow efficiency and satisfaction. Proven leader with strong decision-making skills, adept at managing teams and schedules to achieve operational goals and drive process improvements.
Overview
10
10
years of professional experience
Work History
Field Manager
Five Star Bath Solutions of Marietta
Marietta, GA
02.2022 - 01.2026
- Went to customers homes after receiving signed contracts.
- Went over contracts and confirmed all details with customers.
- Was linked to both sales team and our teams of technicians coordinating bathrooms remodels.
- Scheduled installs.
- Was a point of contact for all customers throughout their process.
- Received Ambassador of the year for 2022
- Dealt with customer service and coordinating many points of contact over multiple parts of the company
Team Lead
Morrison Healthcare Food Services
Gadsden, AL
11.2018 - 09.2021
- Led team in achieving operational goals and improving workflow efficiency.
- Mentored junior staff, enhancing their skills and performance levels.
- Implemented process improvements that reduced errors and increased productivity.
- Coordinated project tasks, ensuring timely completion and adherence to quality standards.
- Developed training materials for new hires, streamlining onboarding processes.
- Trained new team members by relaying information on company procedures and safety requirements.
- Led team in daily operations, ensuring compliance with food safety standards and regulations.
- Analyzed customer feedback to identify areas for menu improvement and service enhancement.
- Mentored junior team members, fostering a collaborative environment focused on professional growth.
- Worked different stations to provide optimal coverage and meet production goals.
Shift Manager
McDonald's Restaurant
Gadsden, AL
04.2016 - 11.2018
- Supervised daily operations, ensuring compliance with food safety and cleanliness standards.
- Trained and mentored new staff on service protocols and operational procedures.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Implemented staff scheduling strategies to enhance workforce efficiency during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Analyzed sales data to identify trends, driving targeted promotions and menu adjustments.
- Collaborated with upper management on strategic initiatives to enhance store performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Ohatchee High School
Ohatchee, AL05-2016
Skills
- Project coordination
- Field operations
- Crew management
- Schedule coordination
- Team leadership
- Staff training
- Customer service
- Training and development
- Decision-making
- Professional and courteous
- Task delegation
- Problem resolution
- Goal setting
- Time management
- Attention to detail
Timeline
Field Manager
Five Star Bath Solutions of Marietta
02.2022 - 01.2026
Team Lead
Morrison Healthcare Food Services
11.2018 - 09.2021
Shift Manager
McDonald's Restaurant
04.2016 - 11.2018
High School Diploma -
Ohatchee High School