Quinta Galloway
Baltimore,MD
Summary
Compassionate CNA/GNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, and team work contributing to positive outcomes in fast-paced healthcare settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA/GNA
Futurecare
Pikesville, Maryland
11.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming
- Committed to serving our residents and guests through our Principles of Services
- Documented patient care services by charting in designated areas.
Housekeeper
Chapel Hill Nursing Home
Randallstown, MD
09.2023 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Independent Contractor
Ver-A-Fast
Baltimore, MD
02.2022 - 07.2023
- Prepares Reports, Financial Aspects, Sales Tactics and Documents using various Software Programs
- Ensures high Customer Retention and increases in Revenue though upselling and cross-selling
Patient Service Representative
Bon Secour
Baltimore, MD
06.2019 - 01.2022
- Maintained and protected the confidentiality of all Medical Records and Patient Documentation
- Verified insurance information, collected payments, and scheduled appointments
- Performed administrative duties such as filing, faxing, photocopying
Quality Assurance, Production
Amazon
Dundalk, MD
05.2018 - 01.2022
- Identified risks and challenges within the core areas of responsibility - communicated to Management
- Adapted to changes in the work environment, delays and unexpected events in daily functions
- Learned all Systems, Services and Company Brand to efficiently excel through day-to-day Operations
Call Center Representative
Endicott Communication, Inc
Baltimore, MD
01.2018 - 09.2018
- Detangled and explained complicated processes and workflow in an easy to digest manner
- Performed a variety of both Complex and Analytical duties via Phone, Chat, Email and other Platforms
- Established as a trusted Advisor by defining Business Objectives and built a plan for success
Sales Representative
Cricket
Baltimore, MD
02.2016 - 03.2017
- Analyzed Account Data and recorded accurate Sourced Documentation, verified errors or discrepancies
- Computed, recorded and proofread Data and other Information, adhered to all Policies and Procedures
- Verified Records and supported Sales, revised any errors or issues with proper mitigation
Housekeeper
Motel 6 Hotel
Baltimore, MD
01.2015 - 08.2015
- Followed all health and safety regulations when handling chemicals and cleaning solutions
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms
- Changed bed linens, made beds with fresh linens after guests checked out
Education
Certified Nursing Assistant
CCBC Essex
Baltimore, MD12.2023
High School Diploma -
Milford Mill Academy
Baltimore, MD05.2015
Skills
- CPR and Basic Life Support (BLS) Certification
- Patient Care and Assistance
- Privacy / HIPPA Regulations
- Medical Terminology
- Housekeeping
- Patient Monitoring
- Customer service
- Order Picking and Processing
- Team Collaboration and Communication
- Companionship
- Empathetic
- Observation
- Material Handling
- Microsoft Word(PowerPoint,Word)
- Vital signs
- Documentation
- Medical Terminology Knowledge
- ADL Assistance
Certification
- BLS Provider/CPR Certified 05/2022
- CNA-Certified Nursing Assistant 12/2023
- PCA-Personal Care Aide 09/2023
Timeline
CNA/GNA
Futurecare
11.2023 - Current
Housekeeper
Chapel Hill Nursing Home
09.2023 - 11.2023
Independent Contractor
Ver-A-Fast
02.2022 - 07.2023
Patient Service Representative
Bon Secour
06.2019 - 01.2022
Quality Assurance, Production
Amazon
05.2018 - 01.2022
Call Center Representative
Endicott Communication, Inc
01.2018 - 09.2018
Sales Representative
Cricket
02.2016 - 03.2017
Housekeeper
Motel 6 Hotel
01.2015 - 08.2015
Certified Nursing Assistant
CCBC Essex
High School Diploma -
Milford Mill Academy