Quinta Mungyeh
Hamilton,OH
Summary
Healthcare-focused professional with experience supporting clinical and non-clinical operations, improving patient and customer experience, and optimizing workflows across healthcare and corporate environments. Skilled in data analysis, healthcare information systems, process improvement, and cross-functional communication. Adept at helping individuals navigate services, resolving complex issues, and supporting organizational efficiency. Seeking a healthcare analyst or administrative operations role within a health system or managed care organization.
Overview
8
8
years of professional experience
Work History
Digital Customer Advocate (Hybrid)
Macy’s
Mason, OH
03.2026 - Current
- Provide high-quality support to customers, ensuring timely resolution of inquiries and service issues.
- Maintain accurate documentation and records, supporting compliance and quality standards.
- Collaborate with cross-functional teams to improve service workflows and customer satisfaction.
- Apply problem-solving and communication skills transferable to patient and member support roles.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Administrator / Operations Support
TKOGN
01.2021 - 02.2026
- Supported daily operations, scheduling, and administrative workflows to improve organizational efficiency.
- Coordinated communication between internal teams, clients, and external partners.
- Managed inquiries, resolved issues, and ensured accurate documentation and reporting.
- Streamlined processes that enhanced service delivery and operational performance.
Senior Agile Coach / Scrum Master
Total Quality Logistics
Cincinnati, Ohio
06.2022 - 02.2023
- Facilitated conflict resolution within teams to maintain momentum towards project goals.
- Guided cross-functional teams in Agile methodologies to enhance workflow efficiency.
- Managed project timelines, performance metrics, and team communication.
- Identified process gaps and implemented improvements to support operational excellence.
- Aligned product roadmaps with strategic objectives through close collaboration with senior leadership teams.
Senior Agile Coach / Scrum Master
Procter & Gamble
Cincinnati, Ohio
03.2021 - 06.2022
- Led Agile transformation initiatives to improve team performance and project delivery.
- Streamlined communication between departments by creating a centralized platform for project updates and progress tracking.
- Facilitated sprint planning, stand-ups, and retrospectives to support continuous improvement.
- Collaborated with stakeholders to align project goals with organizational priorities.
- Strengthened analytical and coordination skills applicable to healthcare operations and project management.
Point of Sale (POS) Analyst
Kroger Technologies
Cincinnati, Ohio
01.2018 - 02.2021
- Supported system performance and troubleshooting across retail operations.
- Monitored system performance and proactively addressed any potential issues through timely identification of configuration errors or hardware malfunctions.
- Analyzed data to identify system issues and improve functionality.
- Assisted in system upgrades and implementation, collaborating with IT and operations teams.
- Developed technical and analytical skills relevant to healthcare systems and EHR support roles.
Education
Bachelor’s - Economics and Management
University of Yaoundé II
Yaounde, Cameroon 01-2027
Associate of Science - Health Information Systems
University of Cincinnati
Cincinnati, Ohio12.2021
Skills
- Healthcare Operations & Administration
- Health Information Systems
- Conflict resolution
- Patient & Member Support
- Data & Business Analysis
- Process Improvement
- Workflow Coordination
- Customer Experience Optimization
- Stakeholder Communication
- Reporting & Documentation
- Microsoft Excel & Office Suite
Timeline
Digital Customer Advocate (Hybrid)
Macy’s
03.2026 - Current
Senior Agile Coach / Scrum Master
Total Quality Logistics
06.2022 - 02.2023
Senior Agile Coach / Scrum Master
Procter & Gamble
03.2021 - 06.2022
Administrator / Operations Support
TKOGN
01.2021 - 02.2026
Point of Sale (POS) Analyst
Kroger Technologies
01.2018 - 02.2021
Bachelor’s - Economics and Management
University of Yaoundé II
Associate of Science - Health Information Systems
University of Cincinnati