Quintae Youman
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
07.2020 - 02.2022
- Handled over 50 inquiries and problems via telephone per day
- Assisted with Veteran Healthcare via Veterans Affairs
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Centralized Showing Service
06.2019 - 04.2020
- Managed over 75 inbound and outbound calls per day in timely manner
- Responded proactively and positively to rapid change
- Performed scheduling of showings for properties
- Responded to customer requests for products, services, and company information.
Mail Clerk
Berkshire Risk Services
12.2017 - 04.2019
- Processed and organized incoming mail for distribution to appropriate departments
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Maintained organized files
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
MVR Specialist/Claims Processing Technician
Zurich North America, Randstad
06.2014 - 10.2017
- Graded Motor Vehicle Records to ensure only qualified applicants were approved and properly insured
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Reduced overhead cost by reconciling discrepancies and performing self-check of own work to ensure accuracy.
Education
Associate of Arts - Psychology
Johnson County Community College
Overland Park, KS04.2026
Skills
- Active Listening
- Problem-Solving Ability
- 10-Key
- Online Chat
- Strong Telephone Etiquette
- Workflow Processes
- Time Management
- Efficient Data Entry
- Program Promotion
- Call Control
Timeline
Customer Service Representative
Maximus
07.2020 - 02.2022
Customer Service Representative
Centralized Showing Service
06.2019 - 04.2020
Mail Clerk
Berkshire Risk Services
12.2017 - 04.2019
MVR Specialist/Claims Processing Technician
Zurich North America, Randstad
06.2014 - 10.2017
Associate of Arts - Psychology
Johnson County Community College
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