Quintana Dorsey
San Antonio,United States
Summary
I am an Army veteran who is also a certified business owner with a commercial cleaning service. I have a deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner
Dorsey Services Unlimited
San Antonio, TX
11.2018 - Current
- Self employed. Commercial building cleaning. Clean, organize and sanitize commercial buildings. Train and supervise employees, conduct inventory, place orders
Food Service Worker
BROOK ARMY MEDICAL CENTER
San Antonio, TX
12.2024 - 11.2025
- Prepare patient room trays according to their type of diet. Double checking each tray to ensure there is nothing on there that could harm patient. Prepare cold line salads, sandwiches, etc. put away daily rations ensuring everything is dated accurately. Restock fridges and food items. Check temperature on appliances to ensure at accurate temperature
Clerk
QuikTrip
San Antonio, TX
12.2022 - 05.2024
- Greet customers
- Handle cash transactions
- Engage with customers
- Perform audit
- Check in vendors
- Use POS
- Keep work area and store neat and clean
- Prepared materials for following shift.
- Supervised night operations, ensuring adherence to safety and quality standards.
Store Associate
DECA/ Randolph AFB
Universal City, TX
05.2018 - 12.2019
- - Maintain adequate stock of resale items.
- - Identify any obvious spoilage, damage, and out-of-date merchandise.
- - Receive, supply, equipment for resale items.
- - Operate a computer system that calculates and marks prices, and determines weights of merchandise.
- - Transport items to shelving and display areas.
Clerk
UNITED STATES POSTAL SERVICE
Lake Charles, LA
11.2015 - 06.2017
- Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment.
- Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Serve the public at counters or windows, such as by selling stamps and weighing parcels.
- Train new workers.
- Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
- Weigh articles to determine required postage.
- Accept and check containers of mail from large volume mailers, couriers, and contractors.
- Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
Cook/administration
US ARMY
08.2008 - 02.2014
- Compile and maintain records of food use and expenditures.
- Train new employees.
- Monitor menus and spending to ensure that meals are prepared economically.
- Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season and local availability.
- Count money and make bank deposits.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Customer Care Representative
QVC
San Antonio, TX
01.2006 - 01.2008
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Check inventory records to determine availability of requested merchandise.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Recommend type of packing or labeling needed on order.
Customer Care Associate
UPS
San Antonio, TX
01.2004 - 01.2006
- Converse with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Track packages, initiate emails to local hubs, inform customers of international packaging guidelines-schedule pick ups and delivery
Customer Care Operator
INFONXX
San Antonio, TX
01.2001 - 01.2004
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
- Observe signal lights on switchboards, and dial or press buttons to make connections.
- Provide relay service for hearing-impaired users.
Education
Business Management (Associate) -
CENTRAL TEXAS COLLEGE
Fort Polk, LA12.2014
Skills
- Attention to detail
- Computer operation
- Word processing
- Clerical experience
- Organizational skills
- Order Entry
- Typing
- Filing
- Administrative experience
- Administrative Experience
- Maintaining an organized workspace
- Management
- Training & development
- Customer Service
- Microsoft Office
- Basic math
- Windows
- Correspondence management
- Microsoft Outlook
- Safe work practices
- Microsoft Excel
- Supervising Experience
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Driver's License
Languages
English
Timeline
Food Service Worker
BROOK ARMY MEDICAL CENTER
12.2024 - 11.2025
Clerk
QuikTrip
12.2022 - 05.2024
Owner
Dorsey Services Unlimited
11.2018 - Current
Store Associate
DECA/ Randolph AFB
05.2018 - 12.2019
Clerk
UNITED STATES POSTAL SERVICE
11.2015 - 06.2017
Cook/administration
US ARMY
08.2008 - 02.2014
Customer Care Representative
QVC
01.2006 - 01.2008
Customer Care Associate
UPS
01.2004 - 01.2006
Customer Care Operator
INFONXX
01.2001 - 01.2004
Business Management (Associate) -
CENTRAL TEXAS COLLEGE
Military Service
- Branch: Army
- Service Country: United States
- Rank: E-4
- August 2008 to February 2014
- Active duty and Louisiana National Guard