Quintavious Jackson
Tuskegee, AL US,AL
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service management at Burger King. Proven ability to enhance customer satisfaction through effective conflict resolution and strong communication skills. Skilled in cash handling and operations management, consistently maintaining a clean and safe work environment while motivating teams to achieve goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Shift Leader
Burger King
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Maintenance Supervisor
Pilot
Tuskegee, AL
08.2024 - 10.2024
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised Number employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
General Laborer
Wayne Farms - Union Springs
Union Springs, AL
03.2022 - 10.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Houseman
Holiday Inn Express Hotel
Auburn, AL
04.2022 - 09.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
Line Stager
MasterBrand
01.2022 - 08.2022
Cook
McDonald's
Shorter, AL
05.2018 - 03.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Deli Worker
Walmart
Auburn,AL
06.2014 - 04.2015
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
General - General Studies
Booker T. Washington High
Tuskegee, AL05.2014
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Customer service management
- Team collaboration and leadership
- Conflict resolution
- Goal setting and tracking
- POS system operation
- Inventory counts
- Assigning work
- Complaint resolution
- Sales and upselling
- Role modeling
- Daily workflows
- Policy enforcement
- Client service
- Professional appearance
- Quality control assurance
- Operations management
- Rules enforcement
- Production reporting
- Equipment troubleshooting
- Sales expertise
- Diplomatic and fair
- Policy and procedure enforcement
- Drawer assignments
- Account management
- Strategic thinking
- Verbal and written communication
- Employee relations
- Employee recognition
- Follow-up procedures
- OSHA regulations compliance
- Shift leadership
- Decision-making capacity
- Shift checklists
- Team-building activities
Certification
Serv Safe certified
Timeline
Maintenance Supervisor
Pilot
08.2024 - 10.2024
Houseman
Holiday Inn Express Hotel
04.2022 - 09.2022
General Laborer
Wayne Farms - Union Springs
03.2022 - 10.2022
Line Stager
MasterBrand
01.2022 - 08.2022
Cook
McDonald's
05.2018 - 03.2020
Deli Worker
Walmart
06.2014 - 04.2015
Shift Leader
Burger King
General - General Studies
Booker T. Washington High