Quinten R. Yzaguirre
Immokalee,FL
Summary
Customer service professional with extensive experience in cash handling and inventory management at Publix Grocery Store. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining high food safety standards and fostering team collaboration to achieve performance excellence.
Overview
19
19
years of professional experience
Work History
Assistant Produce Manager
Publix Grocery Store
Naples, FL
01.2023 - 05.2025
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Conducted regular inspections of the store's perishables section to ensure it meets health regulations.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and maintained relationships with vendors to ensure quality produce was available for customers.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
Produce Clerk
Publix Grocery Store
Naples, FL
01.2015 - 12.2022
- Followed established food safety guidelines when handling perishables such as fruits and vegetables.
- Followed proper receiving procedures for perishable items.
- Conducted regular price checks, updating pricing signage to reflect current sales and promotions.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and offered to help locate produce items.
- Received and stocked incoming produce shipments.
- Kept accurate records of inventory levels and restocked as needed.
- Responded to customer feedback, addressing concerns and improving service quality.
- Cleaned work areas throughout shift to maintain sanitation standards.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Answered customer inquiries regarding product features, pricing, and availability.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
Cold Deli Clerk
Publix Grocery Store
Fort Myers Beach, FL
01.2012 - 12.2014
- Followed recipes and customer requests to prepare meals.
- Followed safety procedures when handling knives and other sharp objects.
- Assisted in preparing catering orders for large events or parties.
- Performed regular maintenance on kitchen appliances such as slicers and mixers.
- Placed orders for additional deli products as needed.
- Responded promptly to customer inquiries about menu items or services offered by the store.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Greeted customers and provided customer service.
Customer Service Cashier
Publix Grocery Store
Fort Myers Beach, FL
02.2006 - 12.2011
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Greeted customers and responded to informational requests.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash registers to process payments for goods and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
GED -
Lee County
Fort Myers, FL08-2011
Skills
- Cash handling
- Point-of-sale operation
- Customer service
- Inventory management
- Sales promotions
- Food safety
- Team collaboration
- Visual merchandising
- Conflict resolution
- Time management
- Product stocking
- Order coordination
- Reliability and punctuality
- Calm demeanor
- Customer satisfaction
- Positive and professional
- Patience and composure
- Employee training
- Problem-solving abilities
- Decision-making
- Loss prevention strategies
- Professional demeanor
Timeline
Assistant Produce Manager
Publix Grocery Store
01.2023 - 05.2025
Produce Clerk
Publix Grocery Store
01.2015 - 12.2022
Cold Deli Clerk
Publix Grocery Store
01.2012 - 12.2014
Customer Service Cashier
Publix Grocery Store
02.2006 - 12.2011
GED -
Lee County
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