Quinterious Woods
Dallas,TX
Summary
Entry-level IT Support Specialist with hands-on experience troubleshooting hardware, automated systems, and on-site devices in high-volume environments. Strong background in diagnosing technical issues, supporting system users, and maintaining operational uptime. Skilled in Windows systems, device support, and problem resolution with a focus on efficiency and user satisfaction.
Overview
9
9
years of professional experience
Work History
Machine Operator
Daisy Brand LLC
Garland, TX
09.2024 - 08.2025
- Operated and troubleshot automated production equipment to maintain efficiency
- Performed basic system diagnostics and preventative maintenance
- Monitored production systems and recorded performance data
- Assisted in identifying and resolving equipment-related issues
Automated equipment operator
WITRON
Denton, TX
04.2023 - 11.2024
- Diagnosed and resolved hardware and system issues involving printers, thin clients, and warehouse devices
- Provided technical support to system users and escalated complex issues to higher-level teams
- Troubleshot computer-controlled automation systems to maintain system uptime and workflow continuity
- Managed user access and permissions within warehouse management systems (WMS)
- Identified and resolved system workflow and material flow issues in real time
- Supported daily system operations in a fast-paced, technology-driven environment
Process Control Technician
View Inc
Olive Branch, Mississippi
05.2019 - 03.2023
- Operated process control systems to monitor production workflows.
- Conducted routine inspections to ensure equipment functionality.
- Collaborated with engineering teams to troubleshoot system issues.
- Monitored and maintained automated control systems to ensure optimal performance and reliability
- Troubleshot system faults involving sensors, PLCs, and control systems
- Analyzed system data to identify performance issues and implement corrective actions
- Collaborated with engineering and maintenance teams to improve system functionality
- Documented system changes, maintenance, and troubleshooting procedures
- Participated in root cause analysis to reduce downtime and improve system efficiency
Machine Operator
KTG usa
Memphis, TN
05.2016 - 05.2019
- Operated and monitored high-speed production equipment
- Conducted quality checks and documented production data
- Assisted in troubleshooting mechanical and operational issues
- Maintained safety and efficiency standards in a team environment
Education
Cyber Security
Coursera
04.2026 - 04.2026
Kirby High School
Memphis, TNSkills
- Operating Systems: Windows
- Hardware Support: PCs, printers, thin clients, handheld devices
- Troubleshooting: Hardware, system errors, device connectivity
- Systems: Warehouse Management Systems (WMS), automated control systems
- User Support: Account access, permissions, issue escalation
- Other: Process monitoring, root cause analysis, documentation
Timeline
Cyber Security
Coursera
04.2026 - 04.2026
Machine Operator
Daisy Brand LLC
09.2024 - 08.2025
Automated equipment operator
WITRON
04.2023 - 11.2024
Process Control Technician
View Inc
05.2019 - 03.2023
Machine Operator
KTG usa
05.2016 - 05.2019
Kirby High School