Quintes Ross
Arlington,TX
Summary
Experienced Collections Specialist bringing 20-years of success in collections and customer service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Also I'm a Forklift Operator trained on standup lifts and propane lifts plus all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 70 pounds and operating all job-related equipment such as shrink wrap machines.
Overview
5
5
years of professional experience
Work History
Private Security Officer
Best Management At&t Stadium
Dallas, TX
05.2024 - Current
- Maintained accurate records of daily activities, incidents, and key observations for future reference or reporting purposes.
- Supported event management teams by providing crowd control services during large gatherings or special occasions.
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Resolved conflicts professionally through effective communication, negotiation, and mediation techniques.
- Enforced parking regulations to maintain orderliness within the designated area while guaranteeing vehicle safety.
- Provided exceptional customer service while maintaining a professional demeanor at all times under various circumstances.
Collections Specialist
Harley
Milwaukee, WI
10.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used skip tracing and other techniques to locate debtors.
- Processed debtor payments and updated accounts to reflect new balance.
Front Desk Agent
Colaw Fitness
Arlington, TX
04.2024 - 11.2024
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for increased efficiency.
Collections Agent ( Truist Bank)
Adecco Staffing
Grand Prairie, TX
01.2022 - 07.2022
- Achieved performance goals on consistent basis.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Mortgage Specialist ( Iron Mountain )
Adecco Staffing
Grand Prairie, TX
01.2021 - 12.2021
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Reviewed loan files and updated to match current standards.
- Checked loan documents for accuracy prior to closing.
Forklift Operator -stand-up Reach and Propane
Ranstad Staffing
Dallas, TX
07.2020 - 12.2020
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Moving Associate
Havertys Furniture
Coppell, TX
10.2019 - 07.2020
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [100 lbs.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
Skyline High School
Dallas, TX05.1992
Skills
- Persuasion Strategies
- Fair Debt Collections Practices
- Payment Plan Coordination
- Debt Repayment Negotiation
- Teamwork and Collaboration
- Warehouse Procedures
- OSHA Workplace Safety
- Loading and Unloading
Timeline
Private Security Officer
Best Management At&t Stadium
05.2024 - Current
Front Desk Agent
Colaw Fitness
04.2024 - 11.2024
Collections Specialist
Harley
10.2022 - Current
Collections Agent ( Truist Bank)
Adecco Staffing
01.2022 - 07.2022
Mortgage Specialist ( Iron Mountain )
Adecco Staffing
01.2021 - 12.2021
Forklift Operator -stand-up Reach and Propane
Ranstad Staffing
07.2020 - 12.2020
Moving Associate
Havertys Furniture
10.2019 - 07.2020
High School Diploma -
Skyline High School