Quintin Couch
MIAMI,FL
Summary
Results-driven Correctional Officer Captain with expertise in staff supervision, safety protocol enforcement, and crisis management. Proven ability to train and develop teams while ensuring compliance with security standards.
Overview
18
18
years of professional experience
Work History
Correctional Officer Captain
Florida Department Of Corrections
Miami, Florida
03.2020 - Current
- Conducted regular facility inspections to identify security risks and implement mitigation strategies, ensuring a safer environment.
- Supervised correctional staff to enforce compliance with safety protocols, enhancing overall facility security.
- Trained new officers on policies, procedures, and emergency response techniques.
- Managed incident responses and recorded disciplinary actions.
- Facilitated communication between staff and management to address inmate behavior, fostering a collaborative approach to inmate management.
- Developed staff shift schedules to maintain adequate coverage at all times.
- Provided guidance on effective techniques for dealing with inmates.
- Conducted investigations into alleged misconduct involving inmates or staff.
Patient Transfer Center Associate
Jackson Health System, JMH
Miami, Florida
02.2008 - 12.2019
- Documented and maintained logs of incoming transfer requests to ensure accurate tracking and processing.
- Communicated consistently with clinical care coordinators to facilitate timely bed assignments for new transfers.
- Collaborated with clinical care coordinator to initiate patient bed assignments per specialty service policies.
- Conducted fact-finding tasks to collect and verify financial information for credit eligibility.
- Obtained personal credit and financial details during the initial transfer presentation.
- Recorded and verified accuracy of all collected financial information.
- Checked status of each new transfer to ensure timely processing. of each new transfer, notifying insurance companies for payment authorization.
- Verified readiness of assigned beds in inpatient floors and critical care units.
Education
Associate of Applied Science - Business Administration
Brown Mackie College
Miami, FL05-2015
Associate of Applied Science - Healthcare Administration
Brown Mackie College
Miami, FL07-2013
High School Diploma -
Miami Central Senior High School
Miami, FL07-2008
Skills
- Safety enforcement
- Emergency training
- Supervision management
- Behavior assessment
- Conflict resolution
- Behavior assessment
- Conflict resolution
Timeline
Correctional Officer Captain
Florida Department Of Corrections
03.2020 - Current
Patient Transfer Center Associate
Jackson Health System, JMH
02.2008 - 12.2019
Associate of Applied Science - Business Administration
Brown Mackie College
Associate of Applied Science - Healthcare Administration
Brown Mackie College
High School Diploma -
Miami Central Senior High School