Quintin Crook

• Work with local builder as preferred lender
• Lead and manage branch operations, overseeing a team of loan officers and support staff to achieve production goals and deliver excellent customer service.
• Develop and implement strategies to drive loan origination volume, resulting in a 40% increase in branch production year-over-year.
• Recruit, train, and mentor loan officers to build a high-performing sales team and enhance employee retention.
• Establish and maintain relationships with realtors, builders, and referral partners to expand the branch’s business pipeline.
• Ensure full compliance with federal, state, and investor guidelines, reducing audit findings by 25%.
• Analyze market trends and branch performance metrics to identify opportunities and develop targeted growth plans.
• Resolve escalated customer and partner issues promptly, maintaining a high level of client satisfaction.
• Collaborate with senior leadership to align branch goals with overall company objectives.

Lead and manage 5 loan officers through a retail and consumer direct verticals

Responsible for building division, was awarded witnPresdients club branch manager of the year for having the highest producing branch. As the branch manager also held #1 in volume across the country

• Evaluated financial documentation to assess borrower eligibility and loan options.
• Facilitated communication between clients and underwriters, ensuring smooth loan processing.
• Delivered accurate information on lending products and services to clients.
• Managed loan application workflows, maintaining organization and efficiency throughout the process.
• Collaborated with real estate agents to support client financing needs effectively.
• Conducted thorough credit analyses to determine risk factors associated with loan approvals.
• Assisted in resolving client inquiries promptly, enhancing customer satisfaction levels.

• Number 3 loan officer in the country, closed 756 loans for 367millon
• Evaluated loan applications to determine borrower eligibility and risk factors.
• Assisted clients in navigating loan products, providing tailored recommendations based on financial needs.
• Collaborated with underwriting teams to ensure timely processing of loan approvals and documentation.
• Maintained up-to-date knowledge of lending regulations and compliance standards to mitigate risks.
• Educated clients on financial literacy, enhancing understanding of loan terms and repayment options.
• Resolved customer inquiries regarding loans, ensuring a high level of service and satisfaction.