QUINTIN KROHE
Lakewood,OH
Summary
Versatile professional with extensive experience in hospitality management, event sales, and team leadership. Expertise in driving revenue growth and enhancing operational efficiency through strategic planning, staff development, and proactive problem-solving, ensuring seamless execution of high-profile events.
Overview
26
26
years of professional experience
Work History
General Manager | Private Events Director
POPPY RESTAURANT
Cleveland, OH
01.2022 - Current
- Generate high-value event revenue by selling and delivering weddings, corporate functions, executive dinners, galas, and social events from initial client relationship through execution.
- Turn demanding client expectations into successful events by personally managing complex details, vendors, contractors, timelines, logistics, and service execution.
- Protected profitability and operational performance through ownership of staffing, labor, purchasing, inventory, vendors, facilities, guest experience, private events, and daily execution.
- Built a stronger operating team by recruiting, coaching, training, and managing performance to ensure consistent service standards.
- Prevented operational problems from impacting guest experience by coordinating maintenance, repairs, and improvement projects proactively.
General Manager
GINKO RESTAURANT
Cleveland, OH
01.2013 - 01.2022
- Safeguarded performance of hospitality operation by overseeing financial performance, labor, purchasing, inventory, facilities, vendors, personnel, and guest relationships.
- Managed costs impacting profitability through oversight of labor, purchasing, inventory, operating expenses, and vendor relationships.
- Built and retained a capable service organization through hiring, training, coaching, scheduling, performance management, and employee development.
- Enhanced operational consistency by setting standards for service, facilities, safety, maintenance, communication, and guest experience.
General Manager | Director of Marketing & Public Relations
DANTE RESTAURANT GROUP
Cleveland, OH
01.2009 - 01.2013
- Expanded brand visibility and strengthened business relationships through targeted marketing, public relations, media relations, promotional strategy, community partnerships, and special events.
- Converted relationships into business opportunities by fostering connections with media, business leaders, community organizations, and high-value clientele.
- Transitioned from traditional restaurant management to encompass brand development, marketing, PR, events, community relations, and comprehensive business leadership.
Senior Loan Officer | Corporate Trainer
HOMES & LOANS USA
, South Florida
01.2001 - 01.2006
- Trained and coached loan officers in prospecting, client development, sales practices, and business development, enhancing their sales capabilities and contributing to overall team success.
- Built a commission-based book of business solely through prospecting via cold calling, financial analysis, negotiation, relationship development, and disciplined follow-through, resulting in a sustainable revenue stream.
- Guided clients through mortgage applications and loan processes.
- Evaluated creditworthiness and financial history of applicants.
- Collaborated with real estate agents to facilitate property transactions.
Education
Some College (No Degree) - Business Economics
THE OHIO STATE UNIVERSITY
Columbus, OHSkills
- Event sales and management
- Revenue generation strategies
- Operations oversight
- Financial performance analysis
- Cost control measures
- Vendor and contractor relations
- Facilities management
- Inventory control
- Strategic planning initiatives
- Process optimization
- Team leadership development
- Talent acquisition and management
- Performance evaluation
- Recruitment strategies and execution
- Business development expertise
- Luxury client service experience
- Stakeholder engagement
Personal Information
Title: GENERAL MANAGER | OPERATIONS EXECUTIVE | LUXURY HOSPITALITY & CLIENT EXPERIENCE
ADDITIONAL LEADERSHIP EXPERIENCE
- Express — Visual Brand Manager
- Lids — Store Manager
- The Cheesecake Factory — Designated Trainer
- Seasons 52 — Server / Bartender / Barback
- Dante Restaurant — Fine Dining Server
- American Eagle Outfitters — Sales
Timeline
General Manager | Private Events Director
POPPY RESTAURANT
01.2022 - Current
General Manager
GINKO RESTAURANT
01.2013 - 01.2022
General Manager | Director of Marketing & Public Relations
DANTE RESTAURANT GROUP
01.2009 - 01.2013
Senior Loan Officer | Corporate Trainer
HOMES & LOANS USA
01.2001 - 01.2006
Some College (No Degree) - Business Economics
THE OHIO STATE UNIVERSITY