Quintina Brown
Birmingham
Summary
Leader at heart, exemplifying hard work and dedication while always being passionate about the career path of choice. Self-motivated individual who will take on any task with the expectation of exceeding. Appetite for collaboration, keen eye for detail, and commitment to integrity. Over 9 years of leadership experience that encompasses coaching and managing risk at a high level to create an environment that protects employees, customers, and the business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Risk Execution & Accountability Partner
Wells Fargo
10.2023 - 07.2024
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Planned and executed follow-up calls and visits at appropriate intervals to drive operational excellence and sustainability.
- Performed observations, interviews, and evaluated supporting documents to supplement audit findings.
- Oversaw day-to-day operations, provided guidance to support District Managers, Regional Executives, and Branch Managers while enforcing compliance with state, federal, and local regulations across organization.
- Provided outstanding support to all individuals, promoting effective, and lasting business relationships.
- Monitored partner performance and provided feedback on areas of improvement.
- Presented key evidence and exhibits during civil trials.
- Represented company in court hearings and in negotiations with other parties.
Vice President Banking Manager
Wells Fargo Bank
07.2021 - 10.2023
- Company Overview: Wells Fargo Bank N.A.
- Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
- Building and maintaining relationships with customers, addressing their needs, and resolving any issues or complaints
- Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success
- Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
- Achievements/Tasks
Service Manager/Branch Operations Manager
Wells Fargo Bank
10.2019 - 07.2021
- Company Overview: Wells Fargo Bank N.A.
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Achievements/Tasks
Education
Bachelor of Science(BS) -
University of Alabama at Birmingham
Birmingham, AL05.2016
Associates Degree - undefined
Columbus State University
Columbus, GA05.2014
Skills
- Leadership skills
- Interpersonal Communication Skills
- Strategic Planning Skills
- Risk Assessment Skills
- Relationship Building Skills
- Financial & Business Knowledge
- Problem Resolution Skills
- Adaptability
- Punctual
- Results-Driven
- Analytical and critical thinking
Certification
- Certificate in Compliance Management (07/2024 - Present) This course provides students with the knowledge and skills required to understand compliance requirements in a given business or industry
- Banking 101 - Risk Management & Asset Liability Management (10/2019 - 10/2019) Understand the concepts of how banks manage risks, the balance sheet and how they use financial instruments to do that
Awards
STARS AWARD (12/2018 - 12/2018) Wells Fargo In honor of outstanding leadership and performance while executing business objectives and supporting the vision of the company in the areas of customer experience and risk management, Shared Success Recognition (05/2024 - 05/2024) Wells Fargo Recognition from District Manager for helping multiple branch locations successfully pass risk audits
Timeline
Regional Risk Execution & Accountability Partner
Wells Fargo
10.2023 - 07.2024
Vice President Banking Manager
Wells Fargo Bank
07.2021 - 10.2023
Service Manager/Branch Operations Manager
Wells Fargo Bank
10.2019 - 07.2021
Associates Degree - undefined
Columbus State University
Bachelor of Science(BS) -
University of Alabama at Birmingham
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Jordan WRIGHTJordan WRIGHT
Theatre Assistant at NHS-BirminghamTheatre Assistant at NHS-Birmingham