Quintina Brown
Birmingham,AL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
10
10
Banking industry Experience
15
15
Retail Sales Experience
4
4
years of post-secondary education
Work History
Vice President Banking Manager
Wells Fargo Bank- Trace Crossing
Hoover , Alabama
08.2025 - Current
- High level of execution around manager routines to enhance day to day operations and accountability of employees.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with various partners across the framework of the company.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives to support our high net worth clients or affluent customer segment.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Analyzed financial and metric dashboards to provide insights into key performance indicators.
Regional Risk Execution & Accountability Partner
Wells Fargo- Birmingham West and Central Districts
10.2023 - 07.2024
- Developed a team of managers to ensure an exceptional customer and team experience, manage risk, and support growth initiatives across multiple branch locations.
- Evaluated staff regulatory compliance and risk performance and provided coaching and consultative support to address inefficiencies.
- Analyzed data to identify root causes and conducted regular reviews of operations and identified areas for improvement.
- Planned and executed follow-up calls and branch visits at appropriate intervals to drive operational excellence and sustainability.
- Cultivated positive relationships with branch managers and partners while effectively recommending techniques and strategies to improve business processes, customer and team experience.
Vice President Banking Manager
Wells Fargo Bank- Irondale
07.2021 - 10.2023
- Provided strong leadership to enhance team productivity and morale.
- Introduced new systems, tools, and processes to achieve challenging objectives.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Maximized team performance by monitoring daily activities and mentoring peers.
- Accomplished multiple tasks within established timeframes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and participated in mentoring program to promote positive feedback and employee engagement.
Service Manager/Branch Operations Manager
Wells Fargo Bank- Homewood
10.2019 - 07.2021
- Provided coaching and mentoring to employees.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Business Management
University of Alabama At Birmingham
Birmingham, AL 08.2014 - 05.2017
Associate of General Studies (AGS) - General Studies
Columbus State University
Columbus, GA 08.2012 - 05.2014
Skills
- Leadership development
- Interpersonal Communication Skills
- Strategic Planning Skills
- Relationship Building Skills
- Financial & Business Acumen
- Problem Resolution Skills
- Adaptability
- Punctual
- Professional
- Results-Driven
- Analytical and Critical Thinking Skills
Certification
- Effective Team Management (04/2025-10/2025) This course encourages continuous improvement and innovation by methods of enhancing individual and organizational growth in areas of team development.
- Certificate in Compliance Management (07/2024 -01/2025) This course provides students with the knowledge and skills required to understand compliance requirements in a given business or industry
Awards
STARS AWARD (2018) Wells Fargo Recognition in honor of outstanding leadership and performance while executing business objectives and supporting the vision of the company in the areas of customer experience and risk management.
Shared Success Recognition (2024) Wells Fargo Recognition from District Manager for helping multiple branch locations successfully pass BCRs
Shared Success Recognition- (2023-2024) Wells Fargo Recognition from District Manager for Outstanding Service
Shared Success Recognition- (2024)Wells Fargo Recognition from District Manager for Consistent Coaching and Execution on all Action Plans
Shared Success Recognition- (11/2024-7/2025)Wells Fargo Recognition from multiple Branch Managers appreciating the consultative support and guidance I provided to improve their overall branch risk score and customer experience outcomes
Shared Success Recognition -(2025) Wells Fargo Recognition from District Manager Partner for support and collaboration with branches around Branch Manager routines follow up, risk management, and action planning consultation to improve risk results
Timeline
Vice President Banking Manager
Wells Fargo Bank- Trace Crossing
08.2025 - Current
Regional Risk Execution & Accountability Partner
Wells Fargo- Birmingham West and Central Districts
10.2023 - 07.2024
Vice President Banking Manager
Wells Fargo Bank- Irondale
07.2021 - 10.2023
Service Manager/Branch Operations Manager
Wells Fargo Bank- Homewood
10.2019 - 07.2021
Bachelor of Science - Business Management
University of Alabama At Birmingham
08.2014 - 05.2017
Associate of General Studies (AGS) - General Studies
Columbus State University
08.2012 - 05.2014