Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

QUINTISHA JOHNSON

Atlanta

Summary

Experienced customer service professional who has worked in many facets of the service industry looking to apply my 10+ years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Whole Foods.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Clinical Certified Hemodialysis Technician

Davita Dialysis
01.2011 - Current
  • Assisted 50+ patients daily with initiation/termination of their dialysis treatments.
  • Collaborated with a dedicated team of 6 CCHTs, RNs, and LPNs to elevate patient care quality, empowering my colleagues and boosting team morale throughout our busy shifts.
  • Enhanced patient care efficiency by streamlining inventory and water systems, resulting in a 95% reduction in resource-related delays; actively monitored vital signs and provided exceptional support through collaborative communication with staff and doctors.
  • Selected as a preceptor to mentor new trainees, enhancing their onboarding experience and contributing to improved competency levels by 20%.

Education

Diploma -

College Prepatory
Atlanta, Ga
01.1998

Bachelor of Science - Health Sciences

Western Governors University
10-2025

Associate of Science - Health Sciences

South College
01.2020

Associate of Science - Hemodialysis

Southern Crescent Technical College
Griffin, Ga
01.2008

Skills

  • Problem-solving/Conflict resolution

  • Customer Service

  • Accountability

  • Adaptable

  • Detail-oriented

  • Compassionate/Empathetic

  • Critical/Analytical Thinking

  • Interpersonal Skills

  • Research skills

  • Knowledge of insurance law and basic terminology

  • Report writing

  • Data Entry

  • Time management

  • Microsoft word suite proficient

  • Negotiation skills

Certification

  • 2025 Georgia Resident Adjuster License
  • 2008-Current Certified Clinical Hemodialysis Technician
  • 2003-Current American Heart Association BLS/ACLS
  • 1996 Georgia Drivers License class C

Timeline

Clinical Certified Hemodialysis Technician

Davita Dialysis
01.2011 - Current

Associate of Science - Health Sciences

South College

Associate of Science - Hemodialysis

Southern Crescent Technical College

Diploma -

College Prepatory

Bachelor of Science - Health Sciences

Western Governors University

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