Quintisha Patton
St. Louis,MO
Summary
I am a seasoned customer service expert with a proven track record in adaptability and problem-solving. My communication skills are exceptional, and I maintain a positive, can-do attitude in all situations. I have extensive experience managing high volumes of inbound calls while nurturing positive relationships with customers. Additionally, I am proficient in CRM systems and possess excellent active listening and multitasking capabilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Spectrum
Bridgeton, MO
11.2020 - 06.2024
- Managed a high volume of incoming calls for both internet and cable video issues
- Efficiently manage tasks across two computer screens while navigating various software applications simultaneously
- Assisted customers with account inquiries, billing concerns & payment processing
- Scheduled and coordinated technician appointments
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cashier, Retail and Warehouse Associate
MERS Goodwill
St. Louis, MO
10.2014 - 11.2020
- Adept at providing prompt and courteous customer service
- Ability to operate a cash register efficiently and accurately
- Make sales referrals and introduce new ones
- Effectively resolve customer concerns and provide relevant information with proficient communication skills
Shift Supervisor
Annas Linens
St. Louis, MO
09.2012 - 03.2014
- Deputize for the store manager in managing store operations by providing leadership & supervising a staff of 8+ people to meet and exceed assigned targets
- Ability to confidently fulfill customer satisfaction while following company policy and procedures
- Opening and closing of company store
- Efficient cash handler
- General cleaning
- Adhere to safety and hygiene guidelines and OSHA standards
Customer Service Rep
West Asset Management
St. Louis, MO
10.2010 - 03.2012
- Handle 50+ customer infractions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently
- Collate source data such as customers names, addresses, phone numbers, credit card information and enter data into various customer service software
Education
High school diploma -
Roosevelt High School
St. Louis, MO05.2006
Skills
- Problem solving
- Microsoft Windows
- Technical Support
- Troubleshooting
- Microsoft office suite
- Strong verbal & written communication
- Multitasker
- Computer Proficiency
- Credit card payment processing
- Typing proficiency
- Appointment Scheduling
- Data Entry
- Account Management
- Active listening
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
Timeline
Customer Service Representative
Spectrum
11.2020 - 06.2024
Cashier, Retail and Warehouse Associate
MERS Goodwill
10.2014 - 11.2020
Shift Supervisor
Annas Linens
09.2012 - 03.2014
Customer Service Rep
West Asset Management
10.2010 - 03.2012
High school diploma -
Roosevelt High School