Quintisha Villarreal
Kissimmee,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
JetBlue
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasking to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with call queue.
- Provided primary customer support to internal and external customers.
Guest Service Representative
Arnold Palmer Children's Hospital
02.2021 - 10.2021
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Commercial Team Leader
Sea Life Aquarium
05.2015 - 10.2020
- Organized and prioritized workflow using daily planner.
- Resolved issues ethically and with minimal conflict.
- Performed regular and promotional price change activities.
- Communicated with team members on job functions, responsibilities and financial goals.
- Adhered to loss prevention standards and responded to alarm calls.
Education
Bachelor of Science - Business Information Management
Seminole State College of Florida
Sanford, FL12.2021
Skills
- Sales Support
- Referral Coordination
- Customer Response
- Technical Troubleshooting
- Recordkeeping Strengths
- Account Management
- Quality Assurance Controls
Timeline
Customer Support Specialist
JetBlue
10.2021 - Current
Guest Service Representative
Arnold Palmer Children's Hospital
02.2021 - 10.2021
Commercial Team Leader
Sea Life Aquarium
05.2015 - 10.2020
Bachelor of Science - Business Information Management
Seminole State College of Florida
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