Quinton Burnett
Fort Wayne,IN
Summary
Results driven management professional determined to exceed company goals, with almost ten years of experience. Bringing detail-oriented and decisive nature with sound judgement, good multitasking abilities and a self motivated personality. Comfortable working alone or with a team to accomplish job tasks.
Overview
10
10
years of professional experience
Work History
Store Manager
Extra Space Strorage
10.2019 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improve sales objectives through unit rentals, unit insurance, and moving supplies.
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits.
Area Manager
Reliable Cleaning Services
06.2014 - 10.2019
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Education
MBA - Management
Indiana Institute of Technology
Fort Wayne, IN08.2018
Bachelors - Marketing
Indiana Institute of Technology
Fort Wayne, IN08.2016
High School Diploma -
Carman-Ainsworth High School
Flint, MI05.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Sales professional
Timeline
Store Manager
Extra Space Strorage
10.2019 - Current
Area Manager
Reliable Cleaning Services
06.2014 - 10.2019
MBA - Management
Indiana Institute of Technology
Bachelors - Marketing
Indiana Institute of Technology
High School Diploma -
Carman-Ainsworth High School
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