Quinton Darden
College Station,TX
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Associate
Walmart Inc.
02.2022 - Current
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Developed strong relationships with customers, resulting in repeat business.
- Managed resource allocation effectively, leading to optimal utilization of personnel and assets within the organization.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Customer Service Representative
Pizza Hut
01.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Kinesiology
Texas A&M University
College Station, TX05.2026
High School Diploma -
V R Eaton High School
Fort Worth, TX05.2022
Skills
- Decision-Making Capabilities
- Meeting Facilitation
- Change management
- Interpersonal skills
- Critical thinking
- Task prioritization
- Team collaboration
- Creative thinking
- Attention to detail
- Complaint Resolution
- Workplace Safety
Certification
Medical Assistant certified by the National Healthcare Organization 04/14/2022
Timeline
Team Associate
Walmart Inc.
02.2022 - Current
Customer Service Representative
Pizza Hut
01.2021 - 08.2021
Bachelor of Science - Kinesiology
Texas A&M University
High School Diploma -
V R Eaton High School
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