Quinton Haines
Bright Speed
Crandall,TX
23
years of professional experience
Customer Service Technician installing, maintaining, and troubleshooting high-speed internet, fiber, and voice networks with associated wiring and outside plant equipment. Handles 21+ service calls per week and completes 5–12 cable locations per week, pole climbing, cable locating, and work in utility access holes and controlled environmental vaults while following safety rules and supporting customer-facing work and sales referrals. Technical field service across telecom infrastructure keeps service issues moving toward resolution.
Work History
Customer service technician
3 Years 3 Months- Achieved successful installation, maintenance, and troubleshooting of high-speed internet fiber and voice networks, enhancing service reliability. Optimized performance through effective management of associated wiring and equipment. Delivered timely maintenance and repair operations for outside plant facilities, reducing downtime. Executed pole climbing and trenching activities for cable installation, ensuring project safety. Managed utility access holes and environmental vaults, minimizing operational risks. Identified and located buried telephone cables, reducing service interruptions. Promoted rigorous compliance with safety regulations, improving operational safety standards. Guided technical personnel in task execution, enhancing team efficiency. Supported sales and marketing efforts, contributing to increased market presence. Enhanced customer engagement and sales referral processes, improving overall client relations.
- Diagnosed and resolved customer issues through technical support and troubleshooting techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
Implementation Specialist
6 Years 4 Months- Achieved successful onboarding of new employee and categories in clinics, enhancing operational efficiency. Delivered comprehensive evaluations and reports on new employee and category progress to customer service and training lab. Streamlined communication of implementation updates to all team members managing active accounts.
- Oversaw development and execution of allergy testing programs, facilitating increased patient access to essential services.
- Collaborated with healthcare providers to streamline workflows and improve service delivery.
PCT (Patient Care Technician)
2 Years 8 Months- 12/10/13 - Present
- Monitored patient safety and comfort while taking vital signs and documenting intake and output records. Assisted nursing staff and medical personnel with various medical procedures. Maintained an adequate supply of medical materials and equipment. Responded to phone inquiries and facilitated order processing. Changed linens and supported patients with bathing, walking, and other daily living activities.
- Monitored patient vital signs and reported significant changes to nursing staff.
- Assisted in daily patient care activities, ensuring comfort and safety.
Behavior Technician
1 Year 6 Months- BH Tech
- 05/15/12-11/05/13
- Monitored patient safety and comfort during care procedures. Recorded vital signs and intake/output data accurately. Supported nursing and medical staff with procedural preparations.
- Designed and executed individualized behavior intervention plans for diverse patient populations.
- Facilitated data collection and analysis processes to evaluate treatment effectiveness.
Service Technician
9 Months- Serviced trucks and equipment, performing tasks such as lubrication, brake adjustments, tire repairs, and hydraulic line replacements. Maintained records of services and materials utilized. Ordered parts and fluids necessary for fluid changes and repairs.
- Performed diagnostics and repairs of mechanical and electrical issues across diverse equipment models.
- Executed routine maintenance procedures to uphold machinery performance and reliability.
Diesel Mechanic
6 Months- Oversaw repair and maintenance operations for all city vehicles and equipment, including snowplows, sanders, lawnmowers, police cars, and sweepers.
- Executed oil change services, antifreeze checks, warranty repairs, and safety inspections.
Diesel Mechanic
2 Years 1 Month- Assisted in servicing trucks and equipment through regular maintenance procedures. Performed preventive maintenance on diesel engines and machinery. Executed hydraulic line installations and repairs, including brake adjustments and tire changes. Conducted pressure tests on existing hydraulic lines. Carried out safety checks to ensure operational compliance.
- Certified in brake adjustments and operation of 15-ton forklifts.
- Executed AC reclaiming and recharging processes to ensure system efficiency.
- Assisted in repairing isolation switches and testing battery loads. Performed voltage drop tests and addressed various electrical issues.
Service Technician
2 Years 8 Months- Assisted in servicing trucks and equipment by performing pipe fittings and boiler clean-outs. Performed oil changes, clutch adjustments, and brake adjustments. Applied lubricants to enhance equipment performance.
- Performed engine rebuilds and clutch replacements to maintain equipment and trucks in operational condition. Supported team members in the field by assisting with pipe fittings and boiler cleanouts.
Education
Bachelor’s degree - business
Associate of Arts - Liberal Arts
Associate of Science - Diesel Mechanics
Skills
Preventive maintenance
Hydraulic repair
Brake repair
Engine diagnostics
Electrical troubleshooting
Field service repair
Equipment inspection
Parts ordering
Safety inspection
Work order documentation
Customer issue resolution
Service call dispatching
Timeline
Customer service technician
Bright Speed
05.2023 - CurrentRead More
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San Juan College
Associate of Arts from Liberal Arts
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Penn Foster College
Bachelor’s degree from business
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