Quinton Harper
Katy,TX
Summary
Mission-driven Intelligence Analyst with over 3 years of experience in Security Management. Proven track record of applying advanced research and analysis skills to identify potential threats. Works collaboratively in high-pressure situations.
Overview
10
10
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Intelligence Analyst
US Army
Fort Hood, TX
09.2019 - Current
- Created useful and timely intelligence products to support field operations.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Produced multi-source intelligence reports and products for different agency customers.
- Verified visitor security clearances and eligibility for access into SCIFs.
Car Salesman
Knapps Chevy
Houston, TX
03.2019 - 07.2019
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Server
Uncle Julio's Restaurant
Katy, TX
01.2018 - 01.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Customer Service Representative
24 Hour Fitness
Richmond, TX
10.2016 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Bartender
Pappadeaux's Seafood Kitchen
Houston, TX
06.2013 - 08.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier
HEB Grocery Store
Katy, TX
09.2011 - 09.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Associate of Arts - Communication Studies
Central Texas College
Killeen, TX 11.2021 - Current
High School Diploma -
James E. Taylor High School
Katy, TX 2008.08 - 2012.05
Associate of Arts - Communication Studies
Lone Star College System
Spring, TX 11.2012 - 06.2013
Skills
- Electronics Counters
- Client Requirements
- Reading Comprehension
- Intelligence Products
- Staff Meetings
- Complex Problem-Solving
Certification
- Security Manager (SMCT)- November 2021- Present
Awards
2x Army Achievement Award Recipient
Timeline
Associate of Arts - Communication Studies
Central Texas College
11.2021 - Current
Intelligence Analyst
US Army
09.2019 - Current
Car Salesman
Knapps Chevy
03.2019 - 07.2019
Server
Uncle Julio's Restaurant
01.2018 - 01.2019
Customer Service Representative
24 Hour Fitness
10.2016 - 12.2017
Bartender
Pappadeaux's Seafood Kitchen
06.2013 - 08.2017
Associate of Arts - Communication Studies
Lone Star College System
11.2012 - 06.2013
Cashier
HEB Grocery Store
09.2011 - 09.2012
High School Diploma -
James E. Taylor High School
2008.08 - 2012.05
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