Quinton Hughley
Atlanta,GA
Summary
Dedicated and results-oriented professional with four years of extensive experience. Proven ability to manage accounts, documentation, and customer inquiries in a fast-paced environment. Eager to leverage strong organizational and interpersonal skills to contribute to the success of a dynamic team.
Overview
5
5
years of professional experience
Work History
Customer Support Lead
American Disposal
06.2023 - Current
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Investigated and resolved customer inquiries and complaints quickly, as well as followed up about resolved issues.
- Supported customers throughout incident response, management and resolution to deliver expert assistance.
Customer Support Specialist
Government Window
02.2022 - 05.2023
- Maintained customer satisfaction in a high volume environment with strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Achieved a consistently high customer satisfaction rating of over 94% through effective communication and issue resolution.
Documentation Specialist
Beltan Properties
05.2019 - 10.2021
- Translated complex technical information into intuitive clear format.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Enhanced accuracy and compliance by implementing a meticulous documentation verification process, reducing errors and improving efficiency.
Education
Bachelor of Science - Management Information Systems
Kennesaw State University
Kennesaw, GASkills
- Account Management
- Quality Control
- Microsoft Office Applications
- Direct Sales
- Data Analysis
- Attention to Detail
- Flexibile and Adaptable
Timeline
Customer Support Lead
American Disposal
06.2023 - Current
Customer Support Specialist
Government Window
02.2022 - 05.2023
Documentation Specialist
Beltan Properties
05.2019 - 10.2021
Bachelor of Science - Management Information Systems
Kennesaw State University
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