Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Quinton Mcwright

Quinton Mcwright

La Vergne,TN

Summary

Qualified Desired Position with strong background in engaging and retaining customers. Proven ability to facilitate smooth transitions and create positive first impressions. Demonstrated use of communication and organizational skills to enhance customer satisfaction.

Experienced with maintaining customer engagement and fostering positive initial contact. Utilizes effective communication and organizational strategies to ensure smooth transitions. Knowledge of creating welcoming and efficient environments for clients.

Proficient Desired Position with strong history in driving impactful learning initiatives. Successfully designed and implemented programs that enhanced employee performance and engagement. Demonstrated capability in leadership development and continuous improvement strategies.

Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.

Professional with strong background in organizational support, adept at fostering teamwork and driving results. Skilled in project coordination, communication, and problem-solving, ensuring adaptability to evolving needs. Known for reliability and collaborative approach, enhancing team effectiveness and achieving impactful outcomes.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Food Sales Associate

Sam's Club
Nashville, TN
2025 - 03.2025

Preparing fresh organic oranges and squeezing into a container laborer it to sale..

  • Maintained cleanliness and organization of merchandise displays to attract customer attention.
  • Assisted customers in selecting food products, enhancing overall shopping experience.
  • Maintained a clean and organized sales floor, ensuring a visually appealing shopping experience for customers.

Shift Manager

Wendy’s
Nashville, TN
10.2021 - 12.2024
  • Developed and executed strategies for upselling menu items, increasing average transaction value.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Security Officer

Central Defense Security
Memphis, TN
10.2010 - 12.2015

Preparing fresh organic oranges and squeezing into a container laborer it to sale..

  • Maintained cleanliness and organization of merchandise displays to attract customer attention.
  • Assisted customers in selecting food products, enhancing overall shopping experience.
  • Maintained a clean and organized sales floor, ensuring a visually appealing shopping experience for customers.

Assistant Manager

Popeyes® Louisana Kitchen
Memphis, TN
09.2010 - 03.2020
  • Supported daily operations by assisting in staff scheduling and training new team members.
  • Collaborated with management to implement promotional campaigns, enhancing customer engagement and sales.
  • Ensured compliance with food safety standards, maintaining cleanliness and organization throughout the kitchen.
  • Monitored inventory levels and coordinated with suppliers to streamline stock replenishment processes.
  • Resolved customer concerns efficiently, improving overall satisfaction and loyalty within the restaurant environment.
  • Developed training materials for new hires, fostering a strong understanding of operational procedures and company culture.
  • Analyzed weekly sales reports to identify trends, informing strategic decisions for menu adjustments and staffing needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Shift Manager

Taco Bell
Memphis, TN
05.2010 - 03.2018
  • Supervised team members to ensure efficient operations and excellent customer service.
  • Managed shift scheduling and staffing to optimize labor costs and service levels.
  • Trained new employees on food safety standards and operational procedures.
  • Resolved customer complaints promptly, improving satisfaction ratings during shifts.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Scheduled staff to establish adequate coverage during peak business hours.

Material Handler

Federal Express
Memphis, TN
10.2015 - 12.2015
  • Assisted in training new hires on equipment operation and safety protocols.
  • Implemented best practices for packaging processes, reducing waste significantly.
  • Monitored equipment performance, reporting malfunctions to maintenance teams promptly.
  • Ensured compliance with safety regulations, contributing to a safe working environment.

Material Handler

UPS
Memphis, TN
10.2011 - 03.2013
  • Loaded and unloaded delivery trucks, ensuring accurate placement of packages.
  • Maintained inventory accuracy through regular cycle counts and stock checks.
  • Ensured compliance with safety regulations, leading to reduction in workplace accidents.
  • Fostered culture of continuous improvement, suggesting several process enhancements.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.

Education

Associate of Arts - Cultural Studies

L'école Culinaire
Memphis, TN
06.2010

Skills

Goal oriented

Customer support

Strong negotiation

Stock rotation

Team leadership

Area zoning

Teamwork

Problem-solving

Problem-solving abilities

Organization

Team building

Professionalism

Attention to detail

Reliability

Organizational skills

Relationship building

Analytical skills

Performance optimization

Certification

  • Area of certification Training - Timeframe

Timeline

Shift Manager

Wendy’s
10.2021 - 12.2024

Material Handler

Federal Express
10.2015 - 12.2015

Material Handler

UPS
10.2011 - 03.2013

Security Officer

Central Defense Security
10.2010 - 12.2015

Assistant Manager

Popeyes® Louisana Kitchen
09.2010 - 03.2020

Shift Manager

Taco Bell
05.2010 - 03.2018

Food Sales Associate

Sam's Club
2025 - 03.2025

Associate of Arts - Cultural Studies

L'école Culinaire
Quinton Mcwright