Quinton Taylor
Dallas,State
Summary
Helpful Customer Service Support Specialist easily conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting . Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Service Representative/Senior Cyber Security Specialist
Gen Digital
Plano, TX
09.2022 - Current
- Assisted in training and motivating new employees.
- Assessed departmental operations to determine areas for improvement and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded quickly to customer inquiries, needs and problems.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sr Loan Service Rep 2
Flagship
Dallas, TX
03.2022 - 08.2022
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
Sr Loan Specialist 2
Gentpact
Dallas, TX
06.2021 - 07.2022
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Claims Representative
Multi Plan
Dallas , TX
06.2018 - 09.2019
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Verified details with policyholders and requested additional information.
- Reviewed documentation and accounts to gain full picture.
- Negotiated settlements for uncomplicated claims in accordance with actual company liability.
Group Home Manager
Daybreak/New Start
Fort Worth, TX
06.2016 - 01.2018
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
- Communicated with families or advocates to discuss resident needs and progress.
- Created work schedule in advance, promoting adequate coverage for shifts.
Merchandising Manager
Academy Sports and Outdoors
Katy, TX
08.2010 - 06.2016
- Communicated with vendors to negotiate deals, request samples and build relationships.
- Determined direction for seasonal merchandise by researching and analyzing trends.
- Assessed purchasing needs and reviewed in-store sales and inventory levels..
Customer Service Representative
Cox Cable
Atlanta, GA
07.2004 - 06.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Collections Manager
Sitel
Birmingham, AL
02.2000 - 06.2004
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Developed and improved procedures for collection of past due amounts.
- Managed daily posting of payments to customer accounts.
Education
High School Diploma -
Robert Lee High
Montgomery, AL05.1997
Bachelor of Arts - Elementary Education / Psychology
Alabama State University
Montgomery, ALSkills
- Bottom Line LoanMaster Loan Servicing
- Knowledge of VA Loan Process
- Account Coding Aptitude
- Customer Service-Focused
- Equifax Application Engine
- Bank Security Issues
- Financial History Analysis
- Creditworthiness Determination
- Loan Feasibility Assessment
- Tracking Expertise
- Report Writing Abilities
- Contract Oversight
- Proposal Management
- Letters of Inquiry Proficiency
- Microsoft Certification
- Computer Diagnostics
- Multitasking and Prioritization
- Issue and Resolution Tracking
- Collaborative Team Player
Timeline
Customer Service Representative/Senior Cyber Security Specialist
Gen Digital
09.2022 - Current
Sr Loan Service Rep 2
Flagship
03.2022 - 08.2022
Sr Loan Specialist 2
Gentpact
06.2021 - 07.2022
Claims Representative
Multi Plan
06.2018 - 09.2019
Group Home Manager
Daybreak/New Start
06.2016 - 01.2018
Merchandising Manager
Academy Sports and Outdoors
08.2010 - 06.2016
Customer Service Representative
Cox Cable
07.2004 - 06.2010
Collections Manager
Sitel
02.2000 - 06.2004
High School Diploma -
Robert Lee High
Bachelor of Arts - Elementary Education / Psychology
Alabama State University
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