Quinton Underwood
14154 Fenton, Redford,MI
Summary
Detail-oriented professional with a diverse background and strong work ethic. Managed relationships in client facing and non-facing roles. Results driven communicator and empathetic nature that has led to positive outcomes.
Overview
18
18
years of professional experience
Work History
Refinance Closing Care Representative
Rocket Mortgage
11.2022 - 08.2023
- Contacted clients to confirm loan details, obtain information and/or documentation if needed, and schedule refinance closing appointments.
- Contacted clients and received calls per company hotline to research issues and take appropriate action to resolve them within turnaround time requirements and quality standards.
- Documented activities and progress for each loan in electronic record per defined policy and procedures.
- Drove company growth by aiding in exceeding monthly closing appointment goals.
Credit Underwriter
Rocket Mortgage
01.2021 - 11.2022
- Evaluated documents for refinance requests that keep the loan profile compliant with industry guidelines.
- Reviewed income docs and financial statements submitted by applicants to evaluate ability to repay.
- Assessed credit reports, cashflow, appraisals, and any property liens to assist with overall evaluation.
- Communicated financial strategies with other Teams while in process to improve client's profile and reduce risk when needed.
Mortgage Banker (Mortgage Loan Originator)
Rocket Mortgage
10.2019 - 01.2021
- Qualified customers who then became clients for mortgages.
- Analyzed client's financials, aided in selecting best product and terms to meet needs and financial goals.
- Worked with underwriters to fix application problems and resolve issues.
- Passed the Safe Exam and was licensed in 9 states across the United States.
Bulk Customer Representative
PepsiCo (Pepsi Beverages Company)
07.2005 - 10.2019
- As one of the top sales reps on various large format routes, utilized software to support customers and leveraged mobile technology to accurately forecast sales and control store inventory for retail outlets.
- Maintained required product knowledge and developed strong vendor relationships delivering exceptional experiences scoring within the 90th percentile during routine production audits.
- Identified root cause of any issues to determine best solution and with any customer needs, helped using specific features to maximize success with products and service.
Education
Certificate - Real Estate
Middleton Real Estate Training
Troy, MI10.2018
Course Work - Liberal Arts And General Studies
Wayne County Community College District
Detroit, MI08.2003
Certificate - Manufacturing
Focus Hope: Machinist Training Institute
Detroit, MI06.2002
Skills
- Communicate effectively and consistently with fellow team members and/or clients
- Team Leadership
- Experience in Group and individual projects
- New Hire training abilities
Timeline
Refinance Closing Care Representative
Rocket Mortgage
11.2022 - 08.2023
Credit Underwriter
Rocket Mortgage
01.2021 - 11.2022
Mortgage Banker (Mortgage Loan Originator)
Rocket Mortgage
10.2019 - 01.2021
Bulk Customer Representative
PepsiCo (Pepsi Beverages Company)
07.2005 - 10.2019
Certificate - Real Estate
Middleton Real Estate Training
Course Work - Liberal Arts And General Studies
Wayne County Community College District
Certificate - Manufacturing
Focus Hope: Machinist Training Institute
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