Dynamic Operations Manager with a strong track record in team leadership and operational efficiency. Skilled in developing partnerships and implementing training programs that enhance service quality and drive program success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Homes for the Homeless
Queens, NY
01.2023 - Current
Streamlined operational processes to enhance service delivery for homeless families.
Coordinated staff schedules and resource allocation to optimize program efficiency.
Implemented training programs for staff, improving service quality and team performance.
Developed partnerships with local organizations to expand resource availability for clients.
Monitored compliance with safety regulations and organizational policies to ensure accountability.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Janitorial Lead
Project Renewal
Manhattan, NY
01.2018 - 01.2023
Supervised daily janitorial operations, ensuring adherence to safety and cleanliness standards.
Trained and mentored team members on efficient cleaning techniques and procedures.
Developed and implemented cleaning schedules to optimize workflow and productivity.
Conducted inspections to maintain quality control of cleaning services provided.
Collaborated with management to establish best practices for facility maintenance protocols.
Coordinated supply inventory management, ensuring availability of necessary materials.
Oversaw daily cleaning operations, ensuring adherence to safety and sanitation standards.