Quintrell Hagans
Tarboro,NC
Summary
Proven track record in enhancing customer satisfaction and team efficiency, demonstrated during tenure at Brightspeed. Skilled in equipment troubleshooting and fostering teamwork, I consistently exceeded performance metrics. My ability to solve problems and attention to detail led to a significant reduction in repair completion times and contraband instances. With a 15 year back ground in Adult and Juvenile prison facilities, I am aware of when behaviors necessitated intervention. I also, provided emergency response in crisis situations to diffuse tensions and prevent violence.
Overview
18
18
years of professional experience
Work History
Install and Repair Technician
Brightspeed
10.2022 - Current
- Installed and programmed variety of consumer products.
- Assisted clients with installation, setup, and configuration of new hardware or software components as needed after repairs were completed.
- Diagnosed and repaired problems with telephone and internet issues
- Worked with diverse types of weather and ground conditions.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
Youth Counselor Technician
North Carolina Department of Juvenile Justice
09.2017 - 10.2022
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Correctional Officer
North Carolina Department of Adult Corrections
03.2006 - 09.2017
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
High School Diploma -
North Edgecombe High School
Tarboro, NC05.2002
Skills
- Customer Service
- Customer Relations
- Worksite preparation
- Equipment Troubleshooting
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Interpersonal Skills
- Team building
- Decision-Making
Timeline
Install and Repair Technician
Brightspeed
10.2022 - Current
Youth Counselor Technician
North Carolina Department of Juvenile Justice
09.2017 - 10.2022
Correctional Officer
North Carolina Department of Adult Corrections
03.2006 - 09.2017
High School Diploma -
North Edgecombe High School
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