Quintrelle Ervin
Cypress,TX
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
3
3
years of professional experience
Work History
Cashier /Team Member
Pizza Hut
Cypress, TX
05.2022 - 08.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Used suggestive selling techniques to promote add-on sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained work area and kept cash drawer organized.
- Developed key customer relationships to increase sales.
Cashier
Taco Cabana
Cypress, TX
09.2022 - 05.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed company security procedures for handling large sums of money.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Developed key customer relationships to increase sales.
- Offered customers carry-out service at completion of transaction.
- Discounted purchases by scanning and redeeming coupons.
- Created successful strategies to develop and expand customer sales.
Table Busser
sunshine's health and food store
Cypress, TX
03.2020 - 06.2021
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable experience.
- Swept floors around tables after guests had left to ensure cleanliness.
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Performed side work duties such as restocking silverware bins and refilling salt shakers.
- Restocked beverage station with cups, lids, straws.
- Stocked bussing stations with supplies such as napkins, straws, and condiments.
Education
High School Diploma -
Cypress Falls High School
Houston, TX06-2024
Skills
- Cash Handling
- Drawer Balancing
- Basic Math
- Store Cleaning
- Customer Service
- Upselling
- Front Desk Operations
- Relationship Building
- Teamwork and Collaboration
- Flexible Schedule
- Problem-Solving
Affiliations
sports
teamwork
Timeline
Cashier
Taco Cabana
09.2022 - 05.2023
Cashier /Team Member
Pizza Hut
05.2022 - 08.2023
Table Busser
sunshine's health and food store
03.2020 - 06.2021
High School Diploma -
Cypress Falls High School
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