Quiounia Williams
Saint Augustine
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Teacher
TDH Christian Academy
Jacksonville, FL
08.2023 - 05.2026
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a positive classroom environment to enhance student learning and collaboration.
- Assessed student performance and provided tailored feedback to support individual growth.
- Integrated technology tools to facilitate interactive learning experiences for students.
- Led parent-teacher conferences to discuss student progress and encourage family involvement in education.
- Organized extracurricular activities that enriched the school community and enhanced student engagement.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Dispatcher
AmeriGas Propane
Jacksonville, FL
05.2018 - 09.2022
- Coordinated daily propane delivery schedules to optimize routes and minimize delays.
- Managed communication between drivers and customers to ensure timely service and issue resolution.
- Monitored fleet performance metrics to enhance efficiency and identify areas for improvement.
- Developed training materials for new dispatch staff to streamline onboarding processes and knowledge transfer.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Receptionist
Amusement Hire Services
Jacksonville, FL
03.2017 - 02.2020
- Managed front desk operations, ensuring seamless guest check-in and inquiries.
- Coordinated scheduling of rental equipment for events, optimizing resource allocation.
- Assisted customers with reservations and payments, enhancing overall service experience.
- Maintained accurate records of bookings and inventory using management software.
- Developed and implemented efficient filing system for customer documents and contracts.
- Trained new staff on reception protocols and customer service standards, improving team performance.
- Resolved customer complaints effectively, contributing to positive client relationships.
Claims Representative
All State Career
Jacksonville, FL
01.2016 - 11.2017
- Processed claims efficiently, ensuring compliance with company policies and state regulations.
- Evaluated claim documentation to determine eligibility and assess coverage limits.
- Communicated effectively with clients to gather necessary information for claim processing.
- Collaborated with internal departments to resolve complex claims issues promptly.
Education
Associate of Arts -
Florida State College
Jacksonville, FL05-2024
Skills
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Scheduling
- Follow-up skills
- Professional telephone demeanor
- Microsoft outlook
- Payment processing
- Complaint resolution
- Microsoft Excel
Timeline
Teacher
TDH Christian Academy
08.2023 - 05.2026
Dispatcher
AmeriGas Propane
05.2018 - 09.2022
Receptionist
Amusement Hire Services
03.2017 - 02.2020
Claims Representative
All State Career
01.2016 - 11.2017
Associate of Arts -
Florida State College