Qumeria Portee

• Supervise daily operations within a 120 bed long-term healthcare & rehabilitation facility. Oversee and support 50+ employees across multiple departments. Maintain staffing levels consistently above the state minimum required (2.70 ppd). Develop and manage staff schedules to ensure appropriate coverage and efficiency. Lead onboarding and training of new hires to promote compliance and performance standards. Resolve resident and staff complaints through proactive communication, mediation, and incentive-based solutions.

• HOUSEKEEPING/Leadership
• Directed cleaning operations for a 120-bed facility, ensuring compliance with health and safety regulations
  Managed daily workflow assignments and quality control for housekeeping staff
  Oversaw laundry operations, chemical safety usage, and sanitation standards
  Assisted with departmental scheduling and staffing coordination
  Maintained a clean, safe, and organized environment contributing to resident satisfaction and state compliance

• Managed high-volume transactions with accuracy and accountability
  Balanced cash drawers and maintained loss prevention standards
  Delivered strong customer service in a fast-paced retail environment