Summary
Overview
Work History
Skills
CLINICAL EXPERIENCES
PROFESSIONAL LICENSES & CERTIFICATIONS
Timeline
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QUOC TRONG

SAN JOSE,CA

Summary

Offering a strong understanding of radiologic technology and a passion for patient care with a focus on continuous learning. Demonstrates the ability to quickly grasp complex imaging techniques and safety protocols, ensuring accurate and safe imaging practices. Ready to apply and further develop patient care and imaging technology skills in pediatric, orthopedic, operating room, and emergency trauma exams.

Overview

10
10
years of professional experience

Work History

Concession Supervisor

ARAMARK Sports and Entertainment
08.2016 - Current
  • Applied knowledge of past supply needs and business forecasts to estimate required supplies, while controlling food costs and managing inventory.
  • Disciplined and motivated staff to achieve challenging objectives in a fast-paced culinary environment, while applying behavioral conditioning techniques to focus on retaining existing customers and attracting new clientele.
  • Geared towards the resolution of customer complaints in a manner that gives rise to repeat business and at the same time capitalizes on existing relationships to cultivate a regular clientele base.
  • Accurately completed end-of-day financial tasks worth over $35,000 of cash and card transactions daily.

Bartender

SAP Center At San Jose
08.2015 - Current
  • Applying psychological research methods to workforce development, building experience to reinforce theories and commercialize these skills for the benefit of the center.
  • Maintained secure cash drawers and quickly addressed discrepancies to ensure accuracy, while utilizing strong organizational and multitasking skills to manage simultaneous customer, team, and business needs, minimizing delays and errors
  • Upsold menu items to customers, increasing per-sale revenues and maximizing profits, while leveraging data analysis to understand consumer demands and improve the overall customer experience in the industry.

Lead Cook

Google Compass LLC
12.2021 - 01.2023
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen and inspecting freezers and refrigerators daily to ensure proper temperatures.
  • Placed orders to restock items before supplies ran low and implemented food cost and waste reduction initiatives to save money.

Customer Service/Admission Supervisor

Raging Waters
05.2015 - 07.2017
  • Educated customers on promotions to enhance sales and provided primary support to both internal and external customers in a fast-paced environment. Suggested a new procedure to retain canceling customers, resulting in a 90% decrease in cancellations.
  • Implementing elements over the observation and analysis of behavioral patterns central to the marketing of the institution.
  • Providing a supervisory role towards the implementation of psychological strategies for crowd management and the provision of quality services to clientele.

Skills

  • Attention to detail
  • Customer service
  • Multitasking
  • Pediatric Radiology
  • Trauma Radiology Competence
  • Radiology safety protocols
  • Radiology workflow management
  • Time management
  • Safety procedures

CLINICAL EXPERIENCES

  • Consistently achieved high image quality standards for diagnostic purposes while minimizing retakes due to technical errors or poor positioning, all while ensuring patient safety by following radiation protection guidelines and applying ALARA principles.
  • Demonstrated adaptability and flexibility by quickly learning new protocols and procedures for specialized patient populations or unique case requirements, while effectively managing diverse patient care situations, including trauma cases, medical emergencies, and mental health crises.
  • Maintained patient confidentiality by adhering to HIPAA guidelines when managing sensitive medical information and records
  • Provided compassionate care for pediatric patients, adapting techniques to accommodate the needs to produce diagnostic quality images.
  • Reduced patient wait times by efficiently organizing fluoroscopy examination schedules and maintaining timely workflows for all x-ray exams while improving image quality through precise patient positioning to ensure optimal exposure and safety during radiographic examinations.
  • Captured images using mobile equipment and outpatient x-ray machines, such as (B5: GE Definium 8000, B25: Carestream DRX Revolution, Shimadzu, C-Arms (Phillips Veradius) in operating rooms, emergency rooms, and at patients' bedsides.

PROFESSIONAL LICENSES & CERTIFICATIONS

Bachelor of Science: Psychology, 05/2021


CPR/BLS American Heart Association: Exp. 12/2024



Timeline

Lead Cook

Google Compass LLC
12.2021 - 01.2023

Concession Supervisor

ARAMARK Sports and Entertainment
08.2016 - Current

Bartender

SAP Center At San Jose
08.2015 - Current

Customer Service/Admission Supervisor

Raging Waters
05.2015 - 07.2017
QUOC TRONG