Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Quonisha Butler

Savannah,GA

Summary

Dynamic Certified Pharmacy Technician with proven expertise at Publix in training staff and enhancing service quality. Skilled in data entry and insurance billing, I excel in problem-solving and customer service. Successfully streamlined claims processing, ensuring compliance with HIPAA regulations while maintaining accurate medication records. Committed to delivering exceptional patient care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Publix
03.2022 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Certified Pharmacy Technician

Walmart
01.2021 - 02.2022
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Certified Pharmacy Technician

Walgreen's Pharmacy
06.2020 - 12.2020
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Certified Pharmacy Technician

CVS Pharmacy
11.2014 - 11.2020
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.

Education

GED -

Groves High

Pharmacy Tech

Virginia College
06-2015

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions

Certification

  • CPhT - Certified Pharmacy Technician of South Carolina
  • CPhT - Certified Pharmacy Technician of Georgia

Timeline

Certified Pharmacy Technician

Publix
03.2022 - Current

Certified Pharmacy Technician

Walmart
01.2021 - 02.2022

Certified Pharmacy Technician

Walgreen's Pharmacy
06.2020 - 12.2020

Certified Pharmacy Technician

CVS Pharmacy
11.2014 - 11.2020

GED -

Groves High

Pharmacy Tech

Virginia College

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Quonisha Butler