Quorreon Williams

In pursuit of challenging and enriching assignments in Customer Service Operations with an organization.

• Achieved Result by completing Task with accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• A result-focused professional with nearly 3 years of experience in Service Operations and Client Servicing.
• Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions.
• Fully experienced in developing profitable and productive business relationships.

• Managing service operations with focus on implementing policies & procedures.
• Handling post-sale service operations while ensuring customer satisfaction and business retention.
• Ensuring that operations at the service points match the company’s standards.
• Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

• Involved in Non-Voice operations - customer queries and complaints handled through emails and letters.
• Handled queries like a/c opening, account Opening status, welcome kit details, password related, brokerage structure
• Accountable for providing services to the client for the queries raised.