Quoshanda Rascoe
100 Carver Loop #17G, Bronx,NY
Summary
Seeking a position in corporation to which I can utilize my skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Train Conductor
New York City Transit Authority
New York, NY
12.2023 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Improved on-time performance with effective communication between train crew members and dispatchers.
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
- Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Provided exceptional customer service, assisting passengers with boarding and exiting the train.
- Made public announcements on routes and delays.
- Operate hand-thrown switches in the yards, walk along subways tracks, stepping over rails (including live third rails).
School Safety Agent
New York City Police Department
New York, NY
10.2013 - 12.2023
- Enhanced school safety by conducting thorough security checks and monitoring student activities.
- Assisted in the development of emergency response plans for various situations, improving overall preparedness.
- Collaborated with school administrators and staff to identify potential risks and implement preventive measures.
- Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.
- Communicated regularly with parents regarding safety concerns or incidents, fostering trust between the school community and families.
- Verified school ID and communicated with visitors to authorize entry to building.
- Operated scanning equipment and metal detectors to identify and confiscate weapons.
- Offered medical assistance when needed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Collaborated with administration and teachers to develop crisis plans.
Education
Medical Insurance Coding
Myers Medical Coding Education/ AAPC (Remote)
The Bronx, NY03.2022
High School Diploma -
Westlake High School
Atlanta, GA05.2005
Skills
- Knowledge of Microsoft Word, Excel, Outlook, Windows and Power point
- Strong computer skills (type 50 wpm), clerical duties
- Some experience in EPIC
- Knowledge of health insurances
- Knowledge of CPT, ICD-10, HCPCS coding
- Medical coding and billing
- Medical terminology
- Multitasking Abilities
- Excellent Communication
- Conflict resolution
- Customer service
- Critical thinking
Timeline
Train Conductor
New York City Transit Authority
12.2023 - Current
School Safety Agent
New York City Police Department
10.2013 - 12.2023
Medical Insurance Coding
Myers Medical Coding Education/ AAPC (Remote)
High School Diploma -
Westlake High School