Quoshanda Rascoe
100 Carver Loop #17G, Bronx,NY
Summary
Seeking a position in corporation to which I can utilize my skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Train Conductor
New York City Transit Authority
12.2023 - Current
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Improved on-time performance with effective communication between train crew members and dispatchers.
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
- Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Provided exceptional customer service, assisting passengers with boarding and exiting the train.
- Made public announcements on routes and delays.
- Operate hand-thrown switches in the yards, walk along subways tracks, stepping over rails (including live third rails).
School Safety Agent
New York City Police Department
10.2013 - 12.2023
- Enhanced school safety by conducting thorough security checks and monitoring student activities.
- Assisted in the development of emergency response plans for various situations, improving overall preparedness.
- Collaborated with school administrators and staff to identify potential risks and implement preventive measures.
- Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.
- Communicated regularly with parents regarding safety concerns or incidents, fostering trust between the school community and families.
- Verified school ID and communicated with visitors to authorize entry to building.
- Operated scanning equipment and metal detectors to identify and confiscate weapons.
- Offered medical assistance when needed.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Collaborated with administration and teachers to develop crisis plans.
Education
Medical Insurance Coding
Myers Medical Coding Education/ AAPC (Remote)
The Bronx, NY03.2022
High School Diploma -
Westlake High School
Atlanta, GA05.2005
Skills
- Knowledge of Microsoft Word, Excel, Outlook, Windows and Power point
- Strong computer skills (type 50 wpm), clerical duties
- Some experience in EPIC
- Knowledge of health insurances
- Knowledge of CPT, ICD-10, HCPCS coding
- Medical coding and billing
- Medical terminology
- Multitasking Abilities
- Excellent Communication
- Conflict resolution
- Customer service
- Critical thinking
Timeline
Train Conductor
New York City Transit Authority
12.2023 - Current
School Safety Agent
New York City Police Department
10.2013 - 12.2023
Medical Insurance Coding
Myers Medical Coding Education/ AAPC (Remote)
High School Diploma -
Westlake High School
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